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Using design thinking methods developed by David Kelly at the Stanford d.School, learn how to make faster, better design decisions by putting the customer first. Design Thinking is based on a series of Steps: Empathy, Definition, Ideation, Prototyping and Testing. And a set of Mindsets: Human Centered, Bias Towards Action, Show Don't Tell, Radical Collaboration, Culture of Prototyping and Mindful of Process. We will touch on each of these during the Crash Course.