Customer Journey Mapping Bootcamp | San Francisco
About this workshop
Customer journey mapping is a powerful tool to develop a deep understanding of our customers' experience. This bootcamp brings you through an in depth exploration into the methods and tools we use to map customer journeys. We will look at how an end-to-end view of a customer experience can help a company better empathise with their customers, identify customers' core needs and have a shared set of customer focused priorities.
We will also discuss actionable insights to follow up on what we can learn from a customer journey. Finally, we will look at a real-life example of an ongoing customer journey map.
This workshop is perfect for anyone who is interested in developing a solid foundation in Customer Journey Mapping.
Takeaways
- Understand the benefits of Customer Journey Mapping
- Identify all possible customer touchpoints
- Processes and tools to create Journey Maps for various buyer personas
- Best ways to get everyone on the team involved
Prereqs & Preparation
This workshop will be completely live and online. In preparation, please download Zoom .