Chatbots: An Introduction to Conversational Design | Online

About this event

Conversational interfaces help extend your product’s reach and grow your brand. There’s a wide array of conversational opportunities: marketing, commerce, customer support, consumer apps, and enterprise apps. Whether you’re starting from scratch or building on decades’ worth of company knowledge, you can learn to write conversational copy and craft conversational UI elements with a structure that supports rich experiences.

This workshop is for designers, UX designers, copywriters, content strategists, and product people who want to understand how to make their interfaces more intuitive through conversational design. The workshop will demystify how machines understand humans and how designers can teach them to better anticipate user’s needs. You’ll gain a foundational knowledge of the conversational design process.

Takeaways

-The core technology of conversational interfaces -How we got here and where we are headed -The role of structured data in conversational content -The journey from what a user says to what a machine understands -How to design conversation flows and define dialog states -How to use natural language understanding (NLU) -How to refine conversational interface elements to bring the conversational interface to life -How to work with engineers to implement conversational UI