Tess is the Group Leader of the UX Group in the Information and Cognition Division at Draper. The focus of the UX Group is to design systems for Draper’s customers that are usable, impactful, and adopted by the end-user. In her 2+ years at Draper, Tess has demonstrated her technical depth, leadership and mentoring skills, and her ability to envision and build impactful solutions that do not yet exist.
Tess has a Master's of Human-Computer Interaction from Carnegie Mellon University. Upon completion of her Masters, she joined the HCI Group at Draper, bringing a product-oriented and adoption-centric approach to building solutions for Draper customers. She has worked a variety of programs at Draper as a User Experience (UX) Engineer and is currently leading a software product line with a longstanding customer. She is also a Program Manager for Sembler (Draper's Startup Outreach Office) , through which she has become an active member of the Boston-area innovation and startup community, serving as a mentor for startups through TechStars and MassChallenge. Before joining Draper, Tess co-founded a startup in Pittsburgh, ran a Behavioral Economics and Decision Science Research Center at Tepper, and received her BS from the University of Pittsburgh in Anthropology and Clinical Psychology.
Tech and Customer Experience
Discover the secrets to great Customer Experience and User Experience from digital, physical and service experience designers.