Steffan is a Design Director that leads business transformation and organizational design projects at Carter Edwards & Company, a service innovation firm that uses a combination of design thinking and lean practices to create products, experiences, and organizations that are centered around what matters most...people.
Steffan previously led User Experience (UX) design for a division of State Street Global Markets and has worked as an experience designer on several Fortune 500 clients at creative agencies like SapientNitro. He began his career in management consulting, with a strong focus on process and organizational design. Over the last fourteen years, his work has spanned a variety of industries from financial services to e-commerce at clients like Dunkin’ Donuts, Biogen, CVS, Fidelity Investments and Callaway Golf.
UX: the Good, the Bad & the Ugly
Speakers share examples of good, bad, and awful user experience and user interface design.