Namrata Jolly

Former Regional Head Asia and Europe- Digital Engagement and Experience at Citi, Former Head Customer and Digital at Prudential

Singapore

Namrata Jolly is an accomplished senior leader, having run large teams in the Financial services industry with - extensive experience across Asset management, Trust banking, Consumer Banking & Insurance, in the areas of Digital engagement, Experience, Customer segmentation, Operations and Technology.

Namrata has led cross-functional and cross-border- country, regional & global teams implementing strategic & transformational initiatives delivering business impact. She has a deep understanding of the various functions such as digital engagement, experience, marketing, operations & technology and the levers required to ensure business value. In her time at Citibank she was responsible for running Digital Engagement and Experience across Asia and Europe. At Prudential she has been responsible for Customer Experience & Segment Strategy as well as execution across all touchpoints- both Digital and physical.

She is a strong collaborator with proven negotiation and influencing skills in interaction with C-suite stakeholders and was instrumental in implementing the first ever collaboration program of Prudential globally, with the Fintech, Insuretech community – Prufintegrate.

She is a strong supporter of diversity and the Co-founder of the Diversity initiative at Citigroup Japan, she is also a co-lead of the ‘Women in Fintech’ subcommittee at the Singapore Fintech Association.