![[IN-PERSON] Customer Journey Mapping](https://ga-core.s3.amazonaws.com/production/uploads/program/default_image/5952/Marketing_Customer_Audience_Cards_Hand.jpg)
[IN-PERSON] Customer Journey Mapping
To successfully create an offering that dramatically shifts behavior, generates habitual engagement, and promotes a profitable cycle, we must first understand the consumer journey.
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Mini Kim is a New York City based User Experience designer, researcher and strategist. During 10 years of experience, she worked as Graphic Designer, UI Designer, UX Designer, UX Strategist and Researcher. She currently works at Publicis Media as Lead UX Designer and Researcher and previously worked at Shutterstock and UNICEF. She studied Interaction Design at School of Visual Arts and received her master. Her favorite part of UX work is making complicated process simple and she loves anything map and flow.
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