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Michele Courton Brown

CEO, Quality Interactions

Boston

Michele Courton Brown is a seasoned executive with more than two decades of experience in leading, managing and providing strategic direction to philanthropic, corporate and nonprofit organizations.

Currently Michele is chief executive officer of Quality Interactions, a leading provider of cultural competency training for the healthcare industry. The company trains healthcare professionals to communicate with and care for diverse patient populations to improve patient experience, health outcomes and financial results. Prior to joining Quality Interactions, she was chief operating officer of The Efficacy Institute, a national education reform organization, where she oversaw operations and was engaged in program expansion, client relations, marketing and the formation of strategic partnerships.

In the realm of philanthropy, Michele was a senior vice president and national practice director for Bank of America’s Philanthropic Management Group, where she provided advice to high net-worth clients and served as a subject matter expert.  Also at Bank of America, Michele served as a market director, leading a multi-state team of professionals who served the client service, fiduciary, administrative, and philanthropic advisory needs of high net-worth individuals, families, foundations, and non-profit institutions, with combined assets of $6 billion. 

Michele was president of the FleetBoston Financial Foundation, which contributed over $25 million annually to charitable endeavors.  Previously, she was executive director of Corporate Contributions for BankBoston and executive director of The Travelers Insurance Companies Foundation. A frequent writer and speaker on charitable giving, Michele co-authored “Just Money: A Critique of Contemporary American Philanthropy.”

Michele currently serves as vice-chair of the board of the Judge Baker Children's Center, vice-chair of Health Resources in Action’s board of directors, and as a director of YouthBuild USA and the Boys and Girls Clubs of Boston. Previously, Michele served as Vice Chair of MassPro, a federally designated healthcare Quality Improvement Organization (QIO), and as a trustee of Faulkner Hospital.

Michele earned a B.A. in Economics from Boston University, where she is completing a M.S. in Health Communication. She currently lives in Boston, Massachusetts with her husband Philip Brown and their two sons.

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