Entering the space of UI / UX more than 15 years ago, Melissa started out designing the interface for internal collection agent systems. As digital and UX principles began to shape, she moved over to the digital space for collections and then eventually to the Website and Mobile App team at Discover Financial Services, leading a team of 20 UX Specialists, Designers, and Product Owners. Newly hired as the Director of Product Customer Experience, Melissa leads a team of Product Customer Experience professionals to create a combined UX for E*TRADE and the newly acquired Optionshouse. In parallel, Melissa is a Human Computer Interaction Masters’s Candidate at Iowa State University, founded the Brett Robert Jostes Scholarship for Girls Going Into STEM, a three year running WebAward Judge and has been quoted in Forbes magazine as a UX industry leader.
Introduction to the Chicago Design Community
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