Katie Starer

Customer Experience Lead, Casper

New York City

Katie graduated from Smith College in 2011 with a BA in Japanese Literature and a minor in Historic Dress, which lent itself naturally towards becoming a Store Manager and new store activator with the Japanese fast-fashion company Uniqlo. After 3.5 years she decided to shutter her retail management days and transfer her skills into startups (by starting as a CX Specialist) and is now a CX Lead at Casper.

Casper is an award-winning sleep startup that launched with an outrageously comfortable mattress sold directly to consumers — eliminating commission-driven, inflated prices. The critically­ acclaimed sleep surface was developed in-house by a team of product engineers with experience from IDEO, has a sleek design, and is delivered right to your door in a small, "how did they do that?" sized box. Casper is one of the fastest growing consumer brands of all time, launching in April 2014 and earning $1M in revenue in its first 28 days.