Esther Friend

Senior Vice President, Enterprise Solutions, HomeAdvisor

Denver

Esther Friend is the Senior Vice President of Enterprise Solutions at ANGI Homeservices. She joined ANGI Homeservices in October 2017 and oversees the enterprise solutions teams at Angie's List and HomeAdvisor. Esther and her team are responsible for the solutions utilized by internal end users such as Sales and Operations. In 2019 a key area of focus is end user efficiency and scaling to support ANGI Homeservices’ tremendous growth. Prior to joining ANGI Homeservices, Esther was VP of Sales Operations and Transformation at Angie’s List. In that role, Esther led the transition to Salesforce Lightning, overhauling business processes and end user workflows to dramatically improve efficiency and the cost structure.

Prior to Angie’s List, Esther held the role of SVP of Client Success at hc1.com, a healthcare CRM platform, and was responsible for customer implementations, enablement, adoption and growth. Earlier in her career, at ChaCha Search Inc. (242 242), Esther built one of the largest and earliest gig economy teams of 120K "Guides" across the US and UK, supporting the launch and then viral growth of the service to 25 million unique users on mobile and the web. In that role, Esther led the creation of the browser-based Guide application and owned the creation of content automation leveraging bots, feeds, and NLP to scale to answer more than 1 billion questions. Esther has two approved patents focused on virtual worker matching algorithms and interactive Guide tools.

Starting out her career at RCI, Esther held roles leading Operations around the globe including Sales, Service, B2B and Marketing. She holds a Bachelor of Liberal Arts degree in Spanish from Hanover College and also studied at the Universidad de Sevilla in Spain.

Esther is married to superhero stay at home dad and private chef, Keith, and has a 12 yr. old daughter, Ella and a 14 yr. old son, Alan. She has two dogs (a golden and great Pyrenees), and her hobbies include doing crafts with her daughter, hiking and skiing with her family, running, biking, traveling, being a foodie and making ice cream.