Bobbi Dangerfield leads Global Business Operations (GBO) in the Dell Operations & Client Services organization, supporting a 40,000-member sales organization across more than 70 countries. Her role is about making Dell the easiest company on the planet to do business with for customers working with Dell and the team members doing work within Dell. Bobbi oversees Order Management for the company, as well as Global Channel Operations, and Business Intelligence, Reporting and Analytics for Sales Operations and Customer Care.
Bobbi also led the IT Integration office as part of the Dell and EMC Integration team, responsible for ensuring the IT backbone of the two organizations came together seamlessly as the companies’ combined to become the biggest end-to-end technology solutions provider.
Bobbi joined Dell in August 1999 and has held executive positons in IT, Consumer Customer Care Call Center Operations, Customer Experience and Centricity. She was the GM, Dell El Salvador and Managing Director, Dell Global Business Center in Cyberjaya, Malaysia.
She has more than 30 years of experience in Information Technology, Customer Service and Customer Relationship Management (CRM). Prior to joining Dell, Bobbi held positions at Burlington Northern Santa Fe Railway and IBM. She received her BBA in Business Computer Information Systems from Dallas Baptist University and her MBA from Southern Methodist University.
Bobbi also serves as North America co-chair of the Dell’s Women’s employee resource group and also co-chairs Dell’s North America Giving Council. She serves on the board of directors for Dress for Success Austin, the Texas Conference for Women, and the Susan G. Komen Austin Affiliate Advisory Board. Bobbi lives in Austin, Texas, with her husband, Elmer and has 2 grown children, Paige and Tyler.
Four Questions for the Leader in You with Bobbi Dangerfield
Please join AWT and General Assembly at this special event to meet and hear from Dell’s own Senior Vice President of Global Business and Operations, Bobbi Dangerfield.