Managing Difficult Conversations at Work

London Campus

GA London, The Relay Building
1st Floor, 114 Whitechapel High Street

Managing Difficult Conversations at Work | London

London Campus

GA London, The Relay Building
1st Floor, 114 Whitechapel High Street

About this workshop

Most human beings tend to avoid conflict…have you noticed?

Workplace conflict and tension are inevitable; when working closely with others, we often face tricky conversations on a range of topics, be it mental health, performance, burnout, promotion or bad management.

Research in the UK has found that more than 51% of workers have to deal with a difficult conversation at work at least once a month or more (Chartered Management Institute report). Facing these conversations feels dreadful (we've all been there). Avoiding them, on the other hand, tends to lead to a drop in motivation, productivity, performance and engagement, and a surge in stress and anxiety.

When handled correctly, however, these conversations can be turned into opportunities to fix problems, build trust, and boost respect and understanding.

Join Sonya Barlow for this experiential session and learn actionable tips and guidance on how to manage difficult conversations in the workplace head on. In this interactive session, we will touch on associated topics such as confidence, imposter syndrome, communication styles and delve into personalities, diversity and differences.

Through a series of theories, examples and exercises, you will learn how to approach tricky conversations with confidence. There will be a series of group, pair and individual exercises. Upon completion of this workshop, participants will have actionable strategies for leveraging strengths and addressing challenging areas.


  • Learn theories and strategies on key concepts such as gender roles, personalities, confidence and communication styles.
  • Understand the underlining mental and mindful strategies associated with having successful and easier conversations.
  • Learn about strategies to have difficult conversations online and offline.
  • Develop a routine which will give you a step by step strategy for feeling calm, present, ready and able to make an impact when conversing.
  • Learn how to structure, present and deliver and handle stress and nerves in high-pressure situations.
  • Receive feedback to help identify your communication styles, strengths and weaknesses combined with time to practice improvement.
  • Participate in team building activities which will enhance your communication skills and abilities to connect with new people.

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