In her 30 years in the field, there's probably no user experience design challenge that Susan hasn't seen. In both San Francisco and Sydney, Susan has practiced UX design, run consultancies (including her most recent venture, OEStrategy), mentored project teams around the globe, introduced UX design practices and cultures into organizations, and trained the next generation of practitioners.
In years past, she established and managed in-house UX teams within software, hardware, and services companies in the Silicon Valley. Susan has worked across a wide range of industries and platforms, working with start-ups to long-established companies, with small budgets to large, ensuring that their products and services are not merely usable, but also useful, desirable, engaging, valuable, findable, accessible, and credible, too.
The secret of her success comes from not merely considering the principles of design, but from taking a holistic service design perspective and by applying the most appropriate user-centered design thinking techniques to identify the issues and quickly innovate to create the optimal experience.
User Experience Design Immersive
Launch a high-growth user experience design career. Build fluency in essential skills through this 12-week, full-time program.
User Experience Design
Gain indispensable user experience design skills in this 10-week evening or 1-week accelerated course, on campus or online.
Intro to UX Design
This is an introduction to user experience design. Whether you understand the basics or have just heard the term, you'll explore the topic and how to learn more.