Mike Fraietta has been knee-deep in the social media and social business game as a professional for the last five years serving as a Chief Listener and Community Manager at two successful software companies, as Enterprise Community Manager for one of the world's largest media companies and as an ongoing consultant/project specialist. In addition to his consulting duties at Social Edge, he serves as an Adjunct-Professor at NYU and is mentoring the launch of a media incubator with the Centre for Social Innovation.
Social Media Marketing: Support Customers on Twitter (Online Class)
This class will focus on the tools and strategies you need to engage in meaningful customer support via Twitter.
Create Superfans and Generate New Business on Twitter (Online Class)
This class will teach you strategies to find and engage with community members who could be your brand’s next superfan.
Introduction to Reddit (Online Class)
Learn how to listen to and engage with Reddit users.