Yelp + GA: How To Respond To Customer Reviews | June 1
About This Event
** Join Yelp for Business and General Assembly for a series of workshops focused on empowering business owners.**
This time, we will focus on how to respond to reviews. Responding to your online reviews is a great way to learn from and build goodwill with your most vocal customers.
Responding to a positive review is simple. Start with a Public Comment and give them a genuine, honest, personalized thanks.
For critical reviews, take a step back and look at the review as feedback. Every business has areas they can improve in. With that in mind, take a minute before you respond and collect your thoughts. It’ll take some of that edge out of what you write. Don’t worry. In the end, you can’t please 100% of your customers 100% of the time. Focus on learning, growing, and providing great customer service.
About the Instructor
About Our Partners
Yelp's mission is to connect people to great local businesses. Yelp for Business is a suite of resources to help business owners communicate the most important information about who they are and what they do to potential consumers.
Girls in Tech (GIT) is a global non-profit that seeks to eradicate gender disparities in high-tech industries and startups by engaging, educating and empowering women who are passionate about technology. From technical courses and leadership bootcamps to hackathons and startup competitions, it is our mission to support women entirely with the access and community they need to succeed in tech.
Across the globe, GIT exists for anyone with an interest in technology regardless of age or profession, and we operate with the spirit of the girl within all of us—fearless, lively and determined. Founded in 2007 and headquartered in San Francisco, the Girls in Tech impact has affected more than 100,000 members in 36 countries around the world. Programming in each regional chapter varies to fit the unique needs of their communities.
We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.
Community Code of Conduct
Your registration for or attendance at any General Assembly offering indicates your agreement to abide by this Community Code of Conduct policy and its terms.