The “F” Word: Initiating, Receiving and Giving Feedback

Boston campuses

GA Boston
125 Summer Street 13th Floor
Boston MA 02110

Past Locations for this Workshop

The “F” Word: Initiating, Receiving and Giving Feedback

Boston

Boston campuses

GA Boston
125 Summer Street 13th Floor
Boston MA 02110

Past Locations for this Workshop

About this workshop

Employees and managers typically dread giving or receiving feedback. Discussing performance, introducing suggestions for improvement, and talking about goals for the future can be unnerving or fear provoking. The truth can hurt, but it doesn’t have to.

When people have a clear understanding of what is expected of them, what they are doing well, and how they can continue to improve their performance, they become more engaged and tend to give more when they believe their efforts are being appreciated and directly contributing to company success.

When done in the right way and with the right intentions, companies can interpret feedback to identify new initiatives, changes in direction, and/or the need for increased effort. Succeed by getting direct, honest and crucial feedback and build a culture in the workplace where feedback is not only expected but desired.

Learn the knowledge, tools and feedback steps to:

  • Give, receive, ask for, and use feedback
  • Deliver constructive feedback that is graciously received
  • Embrace feedback as a learning tool and contributor to growth mindset
  • Utilize various models for initiating customer and staff feedback
  • Respond to feedback to encourage more of it
  • Identify when to give effective and positive feedback

Prereqs & Preparation

  • Students should come to class ready to discuss current communication challenges and goals.
  • Please bring a laptop, notepad, and pen/pencil to class.

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