Most human beings don’t handle disagreements very well…have you noticed?
However, for any community to function effectively: they must work out how to reach agreements, handle conflict, hear one another, be clear and efficient in their exchanges, and generally be responsive to others in their spheres of influence.
This training is critical for any business person who works cross-functionally, is involved in meetings with varying seniority or technical levels in an organization, interacts with teams dealing with difficult or challenging issues, or wants to enhance their ability to engage in almost any form of interaction skillfully. Your business effectiveness and personal sanity may depend on it how you show up in these situations!
If this class is recorded, students will be sent the recording link within 7 days after class completion by email. Students are encouraged to download and save any shared materials (worksheets, deck if applicable) during class for later reference as they are not be shared by email.
** Participants will learn how to:**
Skillfully communicate with a difficult person or group
Raise and address any highly charged issue
Soften deeply entrenched points of view
Demonstrate good listening – whether in conflict or not!
Use a powerful 3 step ART model to handle challenging questions
Defuse hostility when possible, and minimize defensiveness
Apply a simple listener analysis tool to sensitize yourself to other’s perspectives
Command the 5 channels of expression that affect conflict outcomes
Reduce stress associated with challenging interactions
Create a compelling, structured, and persuasive case when necessary
Keep conversations positive and forward-moving
** Designed to produce lasting behavior change:**
The practices are applied to a variety of relevant real-life scenarios
Experiential, highly interactive, fun, and broadly applicable tools and principles
5 critical communication areas covered: the structure of your communication, your physical behaviors, how you listen, what you say, how you demonstrate understanding and empathy
You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection.
This class will occur completely online using Zoom.
Class setup information will be emailed to all students signed up around 24 hours before (and again an hour before) your class launches.
Each individual class participant must have purchased a ticket
Jared Dickinson is the founder and president of JD Communication Strategies (JDCS), based in San Francisco, California. The company specializes in customized, hands-on coaching and programs for sales, communication, employee development, interpersonal performance and conflict resolution. He serves a variety of clients, from Fortune 500 companies to small nonprofit organizations, but more than half his clients are not-for-profit.
Jared is dedicated to helping empower individuals to make a change and ultimately be more successful in their personal and professional lives. He is also committed to supporting positive social change and working with young adults. He volunteers and provides services to Year Up, an organization that provides professional mentoring, education and employment to at-risk teens.
Jared holds a Bachelor Degree in History and Italian Studies from the University of California at Santa Barbara. He also studied for two years at the University of Trento (Università degli Studi di Trento) in Italy, and is fluent in Japanese and Italian.
We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.
Your registration for or attendance at any General Assembly offering indicates your agreement to abide by this Community Code of Conduct policy and its terms.