Service Design Made Simple
28

Tuesday, 28 February

6:15 7:45 pm GMT

GA London, The Relay Building

1st Floor, 114 Whitechapel High Street
London, E1 7PT
£25 GBP
Regular Ticket
£25 GBP
Total

Questions? Read our FAQs

Service Design Made Simple

Thomas Cornwall Photo


Director, Behave

28

Tuesday, 28 February

6:15 7:45 pm GMT

GA London, The Relay Building

1st Floor, 114 Whitechapel High Street
London, E1 7PT
£25 GBP
Regular Ticket
£25 GBP
Total

Questions? Read our FAQs

About This Workshop

Service designers are the new rockstars of the start-up world. Want to replicate the success of Uber? Airbnb? Hello Fresh? Even General Assembly? Then service design thinking is for you.

In this practical workshop you’ll learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value. And, in doing so, save considerable amounts of money in marketing and build a stronger brand.

Whether you’re looking to make your product desirable. Your customer experience remarkable. Or leave your competition for dust. This workshop is for you.

Takeaways

You’ll discover:

  • Why we’re all service designers (even if you don’t yet realise it)
  • How to redesign your business around your customer
  • A four-step process to uncover what people really want
  • How to unlock hidden value in your business
  • Case studies from Uber, Airbnb, Hello Fresh and many more
  • How to gain creative confidence to make change happen

Prereqs & Preparation

This workshop is for all levels, no prior experience needed.

About the Instructor

Thomas Cornwall Photo

Director,
Behave

Thomas Cornwall is the Director of Behave (behavelabs.co), London's behaviour change boutique. He is one of the leading behaviour change experts, having advised brands, ad agencies, startups, the British Government, the UN and others on creativity, innovation and behaviour change.

His work has been featured in media internationally - Huffington Post, PRWeek etc - and has collaborated with the innovative TED platform.

Refund Policy

Plans change. We get it. But if you can't make it to a class/workshop, please email us at least 7 days before the scheduled event date. No refunds will be given after this timeframe.

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