Service design is a method of designing experiences that reach people through many different touchpoints, and that happens over time. Services are holistic and complex, but we strive to make it simple, useful and delightful. Understanding the methodology of service design can help you to create better services for your users (meaning everyone involved in the service ecosystem).
In this workshop for those that are new to service design, we’ll have a look at some of the key tools that we use in the service design process in order to understand what people need and how to translate that into meaningful insights for business.