Service Design for Beginners

London Campus

GA London, The Relay Building
1st Floor, 114 Whitechapel High Street
London

Past Locations for this Workshop

Service Design for Beginners | London

6
Attend the next event on Wednesday, 6 May.

London Campus

GA London, The Relay Building
1st Floor, 114 Whitechapel High Street
London

Past Locations for this Workshop

About this workshop

Service design is a method of designing experiences that reach people through many different touchpoints, and that happens over time. Services are holistic and complex, but we strive to make it simple, useful and delightful. Understanding the methodology of service design can help you to create better services for your users (meaning everyone involved in the service ecosystem).

In this workshop for those that are new to service design, we’ll have a look at some of the key tools that we use in the service design process in order to understand what people need and how to translate that into meaningful insights for business.

Takeaways

  • An introduction to the Service Design toolbox
  • Key templates and methods that can be put into practice
  • Understanding of the do’s and don'ts of design research and co-creation
  • The principles of taking a research finding through to a concept, user journey and planning for implementation (the minimum lovable product)

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