Service Design Bootcamp
14

Saturday, 14 December

9:30 am – 4 pm AEDT

GA Sydney (Main Campus)

1 Market Street - entry via Kent Street. The red-brick building behind the main sky-scraper, next to My Lua.
Sydney, NSW 2000
$250 AUD
Regular Ticket
$250 AUD
Total

Questions? Read our FAQs

Service Design Bootcamp | December 14

Enrique Munoz Photo


Business Designer, Telstra

14

Saturday, 14 December

9:30 am – 4 pm AEDT

GA Sydney (Main Campus)

1 Market Street - entry via Kent Street. The red-brick building behind the main sky-scraper, next to My Lua.
Sydney, NSW 2000
$250 AUD
Regular Ticket
$250 AUD
Total

Questions? Read our FAQs

About This Workshop

Service Design is a well established, yet often misunderstood discipline that focuses on the development of solutions with consideration to all channels and touch points from both a user and organisational perspective. It’s a growing industry, with everyone from banks, to social enterprises using this to create value for their organisations, and the people they interact with.

This is a hands-on, crash workshop where you’ll learn a high level approach and key tools and practices of service design. You’ll design with consideration for both the user and the organisation involved in the service.

In 6 short hours, you’ll work through:

  • Discovery: understanding the needs and pain points of users; defining and prioritising the right problems to solve.
  • Ideation: Developing a range of ideas to address the problems at hand.
  • Prototyping: Testing and iterating the future service offering, including the customer experience and organisational capabilities
  • Communication and stakeholder engagement: Articulating the many facets of your offering in a concise yet engaging way, to take stakeholders on a journey and get their buy-in and support

This workshop is for anyone that has an interest in applying service design techniques to solve complex problems. It’s likely you’ll have many transferable skills or experiences that will be put to use through the workshop of the day.

Lunch will be provided, including vegetarian options. Please send any dietary requirements to sydney@generalassemb.ly at least 48 hours beforehand.

Takeaways

Participants will learn:

  • How user research helps define real opportunities or challenges
  • Ways to generate ideas and prototype solutions across a range of touchpoints
  • Tools and approaches for designing and communicating services
  • Integrating the customer experience and the organisational capabilities needed to successfully deliver that experience.

Preparation

It would be helpful to have a basic understanding of human centred design principles. We’d suggest reading up on anything by IDEO, Stanford d.school, or the Design Council.

No laptop needed.

About the Instructor

Enrique Munoz Photo

Business Designer,
Telstra

Enrique Munoz is a Business Designer currently running human-centred design projects for the B2B division of Telstra. Introduced to Design Thinking in 2014, he has applied Service Design in various industries working for management consulting firm Accenture and service design firms Fjord and Second Road; he received training in design methodologies in Chicago (2016) and Kualalumpur (2016). Originally from Uruguay, Enrique has been living and surfing in Bondi Beach for 6 years.

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

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