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Service Design Bootcamp | Online | September 25

$199 AUD each
Friday, 24 September, 2021
9 pm – 3 am EDT
Brisbane (Online)

About This Workshop

For a limited time, take advantage and learn from home using the code: FutureisBright to receive 50% off all Bootcamps at the checkout.**

Service Design is a well established, yet often misunderstood discipline that focuses on the development of solutions with consideration to all channels and touch points from both a user and organisational perspective. It’s a growing industry, with everyone from banks, to social enterprises using this to create value for their organisations, and the people they interact with.

This is a hands-on, crash workshop where you’ll learn a high level approach and key tools and practices of service design. You’ll design with consideration for both the user and the organisation involved in the service.

In 5 short hours, you’ll work through:

  • Discovery: understanding the needs and pain points of users; defining and prioritising the right problems to solve.
  • deation: Developing a range of ideas to address the problems at hand.
  • Prototyping: Testing and iterating the future service offering, including the customer experience and organisational capabilities
  • Communication and stakeholder engagement: Articulating the many facets of your offering in a concise yet engaging way, to take stakeholders on a journey and get their buy-in and support return

This workshop is for anyone that has an interest in applying service design techniques to solve complex problems. It’s likely you’ll have many transferable skills or experiences that will be put to use through the workshop of the day.

Please note:

This workshop is highly interactive with group activities and discussions throughout. To participate you will need to:

  • Have your camera turned on for the entire session
  • Have an accessible microphone
  • Be in a quiet, well-lit space with minimal distractions
  • Strong internet connection

Takeaways

Participants will learn:

  • How user research helps define real opportunities or challenges
  • Ways to generate ideas and prototype solutions across a range of touchpoints
  • Tools and approaches for designing and communicating services
  • Integrating the customer experience and the organisational capabilities needed to successfully deliver that experience.

Preparation

It would be helpful to have a basic understanding of human centred design principles. We’d suggest reading up on anything by IDEO, Stanford d.school, or the Design Council.

In preparation, please download Zoom and Slack.

This session is not recorded however you will receive the instructors slides following the session.

If you have any questions please reach out to help@generalassemb.ly

About the Instructor

Jia Liang Wong Photo

UX Researcher

Jia Liang (JL) believes in using the power of design to empower teams to spur innovation in society. His time working in public healthcare taught him the importance of patient-centric care, which inspired him to empower both businesses and customers through the practice of user-centered design.

JL has a demonstrated history of user experience research and facilitation, in both consulting and in-house capacities and across the tech, healthcare, banking, and public service industries. He’s worked with global clients including Adidas, BBC, and Vans to deliver user-focused research, facilitate insight workshops, and create foresight-driven concepts. At Grab, JL advised product and design teams in synthesizing insights around driver and consumer experiences in Southeast Asia, and co-developed an internal training curriculum for other researchers and designers.

JL received an MA in Digital Experience Design from Teesside University and Hyper Island, a Specialist Diploma in Business Analytics from Temasek Polytechnic, and a Bachelor of Accountancy from Singapore Management University.

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

Community Code of Conduct

Your registration for or attendance at any General Assembly offering indicates your agreement to abide by this Community Code of Conduct policy and its terms.

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