Reimagining the Customer Experience in the New World
23

Thursday, 23 July

2:30 3:30 pm AEST

GA Melbourne (Online)

Online
Melbourne
FREE!
Regular Ticket

In Partnership With:

Zendesk logo

Questions? Read our FAQs

Reimagining the Customer Experience in the New World | July 23

Philip Tnee Photo


Head of SMB Sales, Zendesk

23

Thursday, 23 July

2:30 3:30 pm AEST

GA Melbourne (Online)

Online
Melbourne
FREE!
Regular Ticket

In Partnership With:

Zendesk logo

Questions? Read our FAQs

About This Event

Companies around the globe are going through dramatic changes right now and this is an intense time to be working in customer support. However, one thing that won’t change, and even more so now than ever before, is the need to keep customers happy by making every interaction matter whether it is online or offline.

Many B2C companies (e.g. retailers, restaurants, malls, and entertainment operators) were especially affected by COVID-19, but as restrictions start easing and businesses start to reopen their stores, it's a subtle line between welcoming back customers with open arms and maintaining safety for their customers and employees.

Join our webinar as we explore how Zendesk has successfully supported its customers to rapidly adapt their CX strategy to better anticipate and serve their customers' needs. We’ll be discussing how to utilize your data to better understand the evolving situation, increase customer engagement post-COVID, and how to adapt your omnichannel strategy for a better customer experience.

About the Instructor

Philip Tnee Photo

Head of SMB Sales,
Zendesk

Philip manages the Velocity Team for APAC at Zendesk, covering Southeast Asia, ANZ, China, India, Korea, Japan, Hong Kong and Taiwan.

Prior to this, Philip managed the Sales Team for Southeast Asia, Hong Kong and Taiwan over at Criteo, a NASDAQ-listed, global performance marketing technology company that enables e-commerce companies to leverage large volumes of data to efficiently and effectively engage and convert their customers. He also served as the Head of Sales at Digital Marketing Agency, PurpleClick Media, where he attributed over $2M in Sales in 2016, with $1.5M coming individually.

He has founded 3 startups and raised over $600 000 in angel funding. He has successfully used digital marketing to attain more than 90% of his customers. He also runs an Airbnb operation overseas across multiple properties.

About Our Partners

Zendesk

Zendesk is a CRM company that builds support, sales and customer-engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk’s headquarters are in San Francisco, and it operates 17 offices worldwide. Learn more at www.zendesk.com.

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

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