Online Crisis Management

Washington, D.C. campuses

GA D.C. (Northern Virginia)
2231 Crystal Drive - 10th Floor
Arlington VA 22202

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Class

Online Crisis Management

Washington, D.C.

Washington, D.C. campuses

GA D.C. (Northern Virginia)
2231 Crystal Drive - 10th Floor
Arlington VA 22202

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Class

About this class

In the age of social media, a crisis situation can spread and get out of hand in a matter of hours. How do you respond diligently and manage your brand’s online reputation to avoid permanent damage, or even turning a crisis situation into positive sentiment for your brand?

This course will cover, - Real life cases and scenarios for you to reflect on – Are you making the same mistakes and are you prepared to avoid them?

  •   How to proactively monitor the conversations online so you can be prepared for what’s coming your way
    
  •   The right online response protocol to help you response to negative comments in a matter of minutes
    

This workshop could target Corporate Communications professionals who are ready to up their game in crisis management. Beyond the traditional Q&A and press releases, how to adapt to the change in communication method and the propagation of information in the era of social.

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