GA Washington D.C. (1776 8th Floor)
1133 15th Street NW, 8th Floor
Washington DC 20005
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During this interactive workshop, HR practitioners will participate in a live journey mapping exercise and develop a comprehensive understanding of their employees experience at their organization.
Customer journey maps are a tool that help companies empathize with customers and serve them more holistically across multiple channels. HR professionals know that, for them, their employees are the customers, and every employee has a unique set of needs, motivations and pain points. In this workshop, we want to focus the same intensity on the employee development experience as successful digital companies have focused on their customer-facing businesses.
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