Empathy in Customer Experience Design 101

Melbourne campuses

GA Melbourne
12A, 45 William Street
Melbourne Australia 3000

Past Locations for this Workshop

Empathy in Customer Experience Design 101

Melbourne

Melbourne campuses

GA Melbourne
12A, 45 William Street
Melbourne Australia 3000

Past Locations for this Workshop

About this workshop

During this session, we’ll learn how empathy can be used to design products and services people desire while transforming organisations for good.

This session is designed for anyone in design, UX, CX, marketing or looking at improving the overall customer experience or an organisation.

We will actually get to ‘play’ with empathy on the spot and run several types of empathy exercises and activities in a fun and engaging way so you will walk away feeling inspired and with a replicate empathy toolkit that you can apply anytime.

Takeaways

  • The empathy triad for design thinking explained
  • How to turn empathy into practical action?
  • How to master empathy across CXD and UX?
  • How can empathy provoque innovation and disruption
  • How to apply empathy techniques beyond CXD or UX projects?

Prereqs & Preparation

No need to prepare anything for the class

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