During this session, we’ll learn how empathy can be used to design products and services people desire while transforming organisations for good.
This session is designed for anyone in design, UX, CX, marketing or looking at improving the overall customer experience or an organisation.
We will actually get to ‘play’ with empathy on the spot and run several types of empathy exercises and activities in a fun and engaging way so you will walk away feeling inspired and with a replicate empathy toolkit that you can apply anytime.
No need to prepare anything for the class