Difficult Conversations

Washington, D.C. Campus

GA D.C.
509 7th Street NW, 3rd Floor
Washington D.C. 20004

Past Locations for this Class

Difficult Conversations | Washington, D.C.

Washington, D.C. Campus

GA D.C.
509 7th Street NW, 3rd Floor
Washington D.C. 20004

Past Locations for this Class

About this class

Workplace conflict and tension are inevitable; when working closely with others, issues are bound to pop up. However, unresolved conflict can affect decision-making, productivity, and motivation. One research study even found that conflict avoidance could be as costly as $1500 and a workday lost per employee avoiding a difficult conversation!

Although confrontation typically carries a negative connotation, when handled correctly, productive confrontations can fix problems, build trust, and boost respect and understanding. In this experiential workshop, participants will gain the confidence and tools to have productive confrontations. They will learn how to hold colleagues accountable for poor actions, resolve issues, and ultimately strengthen relationships.

Participants will practice: - deciding when and how to confront a colleague, to ensure privacy and keeping the relationship intact; - approaching colleagues candidly, calmly, and with an open mind, after assessing potential personal blind-spots; - applying effective conversation strategies and empathy to strive for the productive dialogue; - navigating high pressure or emotional scenarios by putting respect first and problem solving collaboratively; - putting their new tools into action by role-playing with relatable, high stakes situations.

Takeaways

  • the importance of having confrontations;
  • steps and language that can be used for productive confrontations;
  • when and how to use these skills to promote a culture of accountability, collaboration, trust, and continuous improvement.

Prereqs & Preparation

None.

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