In this practical workshop you’ll learn how Design Thinking can change your business (or your client’s) by taking a human-centred approach to solving problems. Discover a three-phased process to uncover what people want and how to deliver them value. And, in doing so, save considerable amounts of time and money for your organisation.
Whether you’re looking to make your product desirable. Your customer experience remarkable. Or leave your competition for dust. This workshop will kick-start your new career as a Design Thinker.
This workshop is highly interactive with group activities and discussions throughout. To participate you will need to:
Steph is a human-centred design practitioner and coach delivering value-driven projects in strategic, service and experience design. As a General Assembly instructor, she draws on deep knowledge and experience in human behaviour and psychology, digital and organisational transformation, change implementation, and end-to-end project management.
A certified agile ScrumMaster with a combined background in internet science and sociology, Steph's experience includes: leading the Customer Experience Improvement Strategies for both the Cities of Boroondara and Port Phillip in Melbourne; the redesign of the Australian Department of Finance's staff intranet; delivering design thinking bootcamps for Singaporean government ministries; and conducting user research projects for New Zealand Customs and the City of Auckland.
Currently driving world-class research and design capability at human-centred technology consultancy Mantel Group, Steph is passionate about bringing coaching practice and design thinking together to deliver high-quality human experiences and build capability in others. She loves connecting technical and non-technical tribes, getting diverse humans working together, evangelising HCD and UX mindsets, coffee and talking (of course).
We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.
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