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Design Thinking Crash Course | Online | September 15

$60 AUD each
Wednesday, 15 September, 2021
5 7:30 am EDT
Melbourne (Online)

About This Workshop

Using design thinking methods developed by David Kelly at the Stanford d.School, learn how to make faster, better design decisions by putting the customer first. Design Thinking is based on a series of Steps: Empathy, Definition, Ideation, Prototyping and Testing. And a set of Mindsets: Human Centered, Bias Towards Action, Show Don't Tell, Radical Collaboration, Culture of Prototyping and Mindful of Process. We will touch on each of these during the Crash Course.

Takeaways

  • Having a bias towards action gets you somewhere faster
  • Embrace failure and use it as an opportunity to learn
  • Have empathy for your customer

Preparation

This workshop will be completely live and online. In preparation, please download Zoom and Slack.

About the Instructor

Eugene Koh Photo

Innovation Strategist | Management Consultant, Visa

Eugene is an Innovation Strategist with Visa's Asia Pacific Innovation Team. He is a passionate Customer Experience advocate and all things #HumanCenteredDesign. 7 years as a Customer Experience Strategist at Accenture, Citibank and Ernst & Young; he has helped clients from both private and public institutions drive organisational change and build customer-centric businesses.

Eugene is trained in Design Thinking (NUS-ISS), Service Design (IDEO-U), majored in Hospitality & Marketing (RMIT), and spent time at Boston University deepening his knowledge in Communications and Psychology. Couple those lessons with human-centered design philosophies and practices, he seeks to understand human behaviour to elevate brand, product and consumer experiences.

Out of office, you will find him at the gym or practicing yoga - attempting to attain his YTT-200 certification.

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

Community Code of Conduct

Your registration for or attendance at any General Assembly offering indicates your agreement to abide by this Community Code of Conduct policy and its terms.

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By providing us with your email, you agree to General Assembly’s Terms of Service, and to receive email updates on courses, special events and GA news. You can change your mind at any time and unsubscribe from GA marketing emails by clicking the "unsubscribe" link located at the bottom of every marketing email or by emailing no.marketing@ga.co.