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Design Thinking Crash Course | Online | November 10

$60 AUD each
Wednesday, 10 November, 2021
3 5:30 am EST
Adelaide (Online)

About This Workshop

In this practical workshop you’ll learn how Design Thinking can change your business (or your client’s) by taking a human-centred approach to solving problems. Discover a three-phased process to uncover what people want and how to deliver them value. And, in doing so, save considerable amounts of time and money for your organisation.

Whether you’re looking to make your product desirable. Your customer experience remarkable. Or leave your competition for dust. This workshop will kick-start your new career as a Design Thinker.

Please note:

This workshop is highly interactive with group activities and discussions throughout. To participate you will need to:

  • Have your camera turned on for the entire session
  • Have an accessible microphone
  • Be in a quiet, well-lit space with minimal distractions
  • Strong internet connection

Takeaways

  • How to design solutions around your users, customers or employees
  • A three-phased process to uncover what people really want
  • How to unlock hidden value in your business
  • Case studies from Uber, Airbnb, General Electric and many more
  • How to use empathy, creative confidence and prototyping to make change happen
  • Ways in which Design Thinking can help you propel your career

Preparation

In preparation, please download Zoom.

This session is not recorded however, you will receive the instructor’s slides following the session.

If you have any questions please reach out to help@generalassemb.ly

About the Instructor

Steph Mellor Photo

Principal at DigIO, Design and UX instructor, General Assembly

Steph is a human-centred design practitioner and coach delivering value-driven projects in strategic, service and experience design. As a General Assembly instructor, she draws on deep knowledge and experience in human behaviour and psychology, digital and organisational transformation, change implementation, and end-to-end project management.

A certified agile ScrumMaster with a combined background in internet science and sociology, Steph's experience includes: leading the Customer Experience Improvement Strategies for both the Cities of Boroondara and Port Phillip in Melbourne; the redesign of the Australian Department of Finance's staff intranet; delivering design thinking bootcamps for Singaporean government ministries; and conducting user research projects for New Zealand Customs and the City of Auckland.

Currently driving world-class research and design capability at human-centred technology consultancy Mantel Group, Steph is passionate about bringing coaching practice and design thinking together to deliver high-quality human experiences and build capability in others. She loves connecting technical and non-technical tribes, getting diverse humans working together, evangelising HCD and UX mindsets, coffee and talking (of course).

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

Community Code of Conduct

Your registration for or attendance at any General Assembly offering indicates your agreement to abide by this Community Code of Conduct policy and its terms.

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By providing us with your email, you agree to General Assembly’s Terms of Service, and to receive email updates on courses, special events and GA news. You can change your mind at any time and unsubscribe from GA marketing emails by clicking the "unsubscribe" link located at the bottom of every marketing email or by emailing no.marketing@ga.co.