Creating a Great Customer Experience with Data
22

Wednesday, 22 November

6:30 9 pm SGT

GA Singapore, Spacemob

Level 3, 8 Claymore Hill, Spacemob
Singapore
FREE!
Regular Ticket

Questions? Read our FAQs

Creating a Great Customer Experience with Data

Stephen Tracy Photo


Managing Director SE Asia, YouGov

Jessica Chen Riolfi Photo


Head of Asia Product , TransferWise

Ria Hoban Photo


APAC Digital Analytics Alliances Lead , Accenture

Kieran Franklin Photo


Principal Solutions Consultant APAC, ORACLE

Patrick Steinbrenner Photo


Managing Director, APAC, Insider

22

Wednesday, 22 November

6:30 9 pm SGT

GA Singapore, Spacemob

Level 3, 8 Claymore Hill, Spacemob
Singapore
FREE!
Regular Ticket

Questions? Read our FAQs

About This Event

Hear from the experts from data and marketing world about:

  • How to develop a customer experience strategy that delivers real value leveraging data
  • How to understand customers in detail
  • The critical role data plays in customer experience

About the Instructors

Stephen Tracy Photo

Managing Director SE Asia,
YouGov

Stephen is an award winning analytics and research practitioner, analytics evangelist, blogger, teacher, and all around designer of things made with data. He has more than ten years’ experience working in the field of digital analytics, primary research and data visualization. As the Head of Singapore, Indonesia and Malaysia at YouGov, he is charged with overseeing the research and commercial teams, as well as driving growth through both operational and product innovation. Prior to joining the team at YouGov Stephen spent most of his career building analytics teams and capabilities at digital agencies, including MRM/McCann (IPG), WE Communications and SapientNitro (Publicis).

Stephen has a deep passion for teaching. He has served as an instructor with the Singapore Civil Service College and General Assembly, he frequently guest lectures at the National University of Singapore (NUS), and regularly speaks at industry events. During his spare time he also maintains a personal blog where he writes about business analytics, storytelling and data visualization at analythical.com.

Jessica Chen Riolfi Photo

Head of Asia Product ,
TransferWise

TransferWise is a new kind of financial company for people and businesses that travel, live and work internationally. It’s the fairest, easiest way to manage your money across borders. With a simple money transfer platform and Borderless accounts, it makes managing your money quick, easy and painless. TransferWise customers send £1bn every month using the platform, and it’s attracted $117m from investors such as world’s largest VC firm Andreessen Horowitz and Sir Richard Branson.

Jessica has spent her career building global products and currently accelerates TransferWise’s mission of money without borders throughout Asia. Previously, she led growth at eBay where she focused on reaching new customers in China, Brazil, and Mexico, including launching the eBay store on WeChat. Jessica holds an MBA from Harvard Business School and a BA from Dartmouth College.

Ria Hoban Photo

APAC Digital Analytics Alliances Lead ,
Accenture

Ria is the APAC Ecosystems and Ventures Director at Accenture who looks after Accenture relationships and go-to-market strategies around Digital Analytics. She started her career at Accenture in North America focused on the Insurance and Banking industries around mergers and IT Strategy and Transformation. Ria graduated from the Loyola University of Chicago, focused on Psychology and Business; and conducted Neuroscience research at the Northwestern University’s Feinberg School of Medicine. Driven by data and insights, Ria is inspired by the next information revolution propelled by the advances of Artificial Intelligence.

Kieran Franklin Photo

Principal Solutions Consultant APAC,
ORACLE

Kieran Franklin is the Principal Solutions Consultant APAC at Oracle, where he drives adoption of the Oracle Marketing Cloud (OMC), a unified marketing platform which provides both a singular view of a brand’s clientele across all digital channels & empowers modern marketers to deliver an exceptional customer experience based upon superior data insights.

Prior to this appointment, Kieran was Programmatic Trading Manager APAC, for CBS Interactive. There he was responsible for managing commercial strategy & monetization of display, mobile and video inventory across the APAC markets, with a focus on programmatic advertising & data based audience solutions.

Kieran holds a degree in Marketing & Management and an M.A. specializing in International Relations - China.

Patrick Steinbrenner Photo

Managing Director, APAC,
Insider

Patrick Steinbrenner is Managing Director for APAC for Insider, a marketing technology company that enables its clients to deliver cross-platform 1:1 experiences to drive engagement and performance requiring minimal integration & setup effort.

Before joining Insider, Patrick worked at ZALORA for over 4.5 years since the earliest days of the start-up that is now the largest fashion e-tailer in Southeast Asia. As Regional Director he was responsible for Product Innovation, Branding, Content Strategy, and User Experience across ZALORA’s eight countries of operation. His work has been awarded the “Best Use of Consumer Insights” at the Loyalty and Engagement Awards and he is a regular speaker and judge on consumer insights like at eTail Asia (2014-2016) or Harvard Business School's Asia Business Conference. Before joining ZALORA, Patrick worked in Private Equity and Consulting in Germany and Portugal. He holds a bachelor degree in International Business Administration, and holds master degrees in Finance & Investments and in International Management.

Past Speaking Experiences:

Harvard Business School's Asia Business Conference 2015
Tech in Asia Indonesia 2016
eTail Asia 2014
eTail Asia 2015
eTail Asia 2016
eTail Asia 2017
LEAD 2016
Customer Experience 2016
Customer Experience 2015
Shopper Marketing 2015
and more

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

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