For the first time ever, people are using messenger apps more than social networks. So, logically, if we distribute online, we want to build where the people are: inside messenger apps.
Now we're faced with unlearning everything we've learned over the past 20 years to create an amazing experience in the messenger browser. This provokes new possibilities of interpreting Artificial Intelligence through the context of chatbot, overseeing the opportunities and the impact into our ways of thinking.
In this eye-opening talk, you'll find out about Chatbot – or Conversational User Interface – a non-visual layer enabling learnings and predictions that can be used by designers, thinkers, analysts, marketers and more, bringing order to the complex world we live in, creating a customer-centric storytelling for experience anyone.