If you have ever done a quick job search for “user experience design,” chances are you’ve seen a number of titles and descriptions that aren’t always as simple as “UX designer.”
User experience has a variety of specializations, and as a job seeker and practitioner, you should know the skills and applications that come with each. Understanding these differences will help you decide your UX career path and and help you find the appropriate job to fit your interests and skill set.
Every graduate of our User Experience Design Immersive career accelerator gets the opportunity to work with a real-world client that’s looking to solve a particular consumer problem. The experience gives students a chance to apply the UX design process to real life, as well as invaluable insights and impactful results that they can use to stand out in their job searches.
The challenge: San Francisco’s Community Ambassadors are the bridge between city individuals and city services. In addition to the great things that they do for the city and its people, they have to log every single thing they do. The city teamed up with UXDI students to enhance the Ambassadors’ day-to-day mobile experience and improve data collection.
The client: Pandia Health, a startup that provides a convenient, affordable way to get birth control.
The challenge: The client came to GA students with three areas to work on: a new homepage, a design for a forum-like question and answer page, and their onboarding process, which includes an online form for prescriptions.
The client:nēdl, an app that lets radio listeners search live broadcasts as easily as they search the internet — by keywords.
The challenge: Nadav Markel, a UXDI graduate in Los Angeles, worked to helpnēdl grow its user base, as it was missing out on a large segment of the radio listening market: car drivers. He also set out to help make nēdl more safe to use while driving.
I hold the role of Experience Design Lead for a technology company. Every day, I talk about theories and projections of how other people will experience something, which is ultimately impossible to know. Human behavior is unpredictable and ever-changing, nowhere more rapidly than in tech. Confounding variables affect how individual users might react to a planned experience. The best user experience designers I know are great at guessing—educated guesses, based on research, which then go on to inform crucial decisions in the technology development process. An experience designer’s job involves predicting how interactions will unfold, and how users will perceive them psychologically and emotionally.
Designers do their jobs by challenging project ideas, providing counsel to stakeholders, and advocating for users’ best interests. Along with the role comes an obligation to serve the user through principled action. Bad interaction design can have consequences ranging from slightly frustrating to severely harmful. The UX design space is rapidly evolving, and designers must take a holistic view of all the various touchpoints, interactions, and environments—real and virtual—that the user navigates on their journey. Design artifacts, such as wireframes, personas, and all the other UX deliverables you commonly find listed, are just expressions of the user journey. They’re all different ways of answering the same question: “What will it be like for the user?”
With so many resources available on UX technical skills, it’s important to direct more attention toward essential human-centric concerns. Every successful UX designer needs to grasp the foundational ux design principles of empathy, clarity, feedback, and inclusivity.
If you’ve spent time with UX teams, you’ve likely broached the subject of empathy. Particularly in the field of tech with all its innovations and disruptions, project contributors are accountable for the impact of their work. Empathy simply describes the act of considering that impact on people’s feelings, situations, lives, communities, and on society as a whole. It’s about seeing things from someone else’s perspective.
The field of user experience design contains common methodologies for building empathy with users. Based on research, user personas serve to focus project contributors’ attention on realistic user traits, so they can understand whose needs to meet. Those personas play central roles in user journey maps and problem statements, ecologies, blueprints, and storyboards. Design thinking activities and workshops bring subject matter experts together with stakeholders to focus on the user journey. All of the methods primarily serve as empathy-building tools for the contributors to better understand the user. The technology community through decades of collective trial-and-error (and more error, and even more error) has largely conceded that projects tend to fail when they don’t prioritize user needs. Empathy helps to divert the team from complacently executing software requirement specifications, and to instead focus on doing the right thing from the user’s perspective.
Misunderstanding the principle of empathy can curtail a design process. Anyone who has ever scuffled with a frustrating product can attest that the creators should have spent more time talking to users. Building empathy isn’t just a box to check off in an early phase; it’s a principle that ensures meaningful impact through the development lifecycle.
User experience design problems often revolve around the clarity of information and instruction. Successful designs make information as intelligible as possible, with clear indication of how to perform the actions you need to take. Designers make sure people can access and understand the interaction as it’s happening, and remain sensitive to its effect on the user’s cognitive load. Lack of clarity could have serious repercussions, as in the case of a healthcare application being used by a patient to access their treatment.
A working knowledge of visual communication goes a long way. Design artifacts, even reports, benefit from a clear visual hierarchy. Even if the visual design of a user interface is a separate concern than the UX, in practice, UX designers have to collaborate with their counterparts in UI design to ensure that the interface communicates the right effect. To engage effectively on a cross-functional project with multiple team members, UX designers need to at least wield a practical knowledge of typography, color, and composition. Thinking in terms of these visual communication fundamentals allows contributors to establish a shared design language.
Clarity of communication can’t be underestimated. My company, like many global tech organizations, uses English as a primary language for everything from business discussion, to code documentation, to design critique. My international colleagues exhibit remarkable communication skills, especially considering English may be a second, third, or even eighth language. In today’s climate of remote work, it’s more important than ever to use video to enhance real-time communication—employing body language and facial expressions to underscore our words.
UX design is wrapped in written communication. The extent to which hiring managers weigh writing skills when evaluating UX candidates may surprise job seekers. It makes sense that client-facing discussions frequently focus on UX artifacts, and only astute writing can successfully document design ideas. For user research specialists, as well as generalists with user research among their responsibilities, writing is even more of a daily requirement. They design through the medium of research reports, interview takeaways, and executive summaries. Clear writing permeates the work, all the way down to the microcopy—the small bits of guiding UI text used in forms, prompts, buttons, and messages throughout an application.
Great user experience designers are still wrong all the time; they just use more feedback. Everything is a prototype, even early notes and doodles, that can evoke enough reaction from helpful sources such as usability test participants to inform improvements. All design fields solve problems through making things, actively creating new ideas to fill an existing void, and ample helpful feedback guides the solution in the right direction. Seasoned UX designers learn to apply this principle throughout their process, always scanning for meaningful feedback on everything they contribute.
Everywhere you look, there are products with design flaws that could have been improved through more user testing; not just apps and websites, but also physical experiences like vehicles, household items, or specialty equipment. Whenever a project is fast-tracked past user testing too hastily the consumer has to deal with the resulting deficiencies. Successful projects take a structured approach, testing prototypes methodically to identify problem areas. Product teams establish a feedback loop by observing user reactions, hypothesizing improvements based on those reactions, and rebuilding prototypes with new ideas to introduce into the testing cycle.
Accepting product design feedback and applying its learnings to a prototype may be a skill that takes time to develop; it’s easy to get emotionally attached to work we create, as if it were some precious thing to defend. When we ignore valid design criticism it’s the user who loses. Designers learn to separate themselves from their ideas, gathering feedback early and often, and become skilled in objectively discerning how to improve the work to make it even more clear and useful for others.
People often base their first understandings of users on the lowest common denominator—mapping out an ideal “happy path” experience for a generic user. That ideal rarely reflects the multifaceted reality of human life, and that generic user is too often a reflection of the designer’s own personal traits or their company’s business goals. To design excellent user experiences, we need to step outside our own biases and recognize the diversity of human experience.
Including a broad radius of users in the design process isn’t only the right thing to do, it also makes good business sense. When a service makes the effort to consider its customers with special needs, it tends to benefit a wider swath of customers. Wheelchair-accessible spaces provide a great example of this principle: the same rampways and automatic door openers which allow people in wheelchairs to navigate also make it easier for people pushing strollers, carrying armloads, and with other momentary physical restrictions.
Website design similarly recognizes the range of users navigating the virtual space. The Web Content Accessibility Guidelines (WCAG) provide a standard for designing interfaces which can be understood and used effectively by people with disabilities. Web and app designers rely on that guidance to ensure the display can be understood by users with a spectrum of visual impairments and blindness, and who may access the information using screen reader programs to synthesize speech or output to a braille display. Users with motoric impairments benefit from various assistive technologies such as a trackball mouse or voice recognition software. Across both physical and digital spaces, there are ample opportunities to design a better, more inclusive user experience that considers all possible customer scenarios.
The aim of inclusive design is to demonstrate respect for users by allowing them a dignified interaction with your service. Project teams would do better by incorporating the principle of inclusivity throughout their process. Upfront research and cooperative design with target users will help to avoid the pitfalls that lead to inaccessible products. Designers, engineers, and managers are all responsible for adhering to accessibility guidelines in the creation of useful tools, displays, and controls. Rigorous usability testing continuously refines the experience, and helps produce genuinely positive, inclusive interactions.
The practice of user experience design challenges abstract notions and raises important ethical concerns. As UX designers, we essentially design actions, and all actions have consequences. Multiply that by the masses of users who are touched by scaling technology, and our design decisions become exponentially magnified. All designers should consider that gravity whenever approaching their work, and take conscientious actions based on human-centered design principles.
People often associate the term “user experience design” with visual design or the design of a digital interface, like a website or mobile app. But the truth is, user experience (UX) design is bigger than that, and it’s used across every industry, from software, to business, to schools, and beyond.
Successful UX design is why shopping on Amazon is addictive, ride-sharing apps like Uber and Lyft took off, and binge watching TV shows from any number of services has become the best way to spend a weekend indoors — skillful UX design has made it insanely easy to do. Even physical spaces—from retail stores to the checkout line at Trader Joe’s to office spaces—are impacted by UX design. And during COVID-19, UX has played a pivotal role in how we envision safe return-to-work and school policies.
Many people have heard the term “user experience” but not everyone knows what this means. User experience (UX) is rapidly growing and revolutionizing how people interact with the world around them. UX is why Google is so easy to use and how Facebook knows what article to suggest to you next. It’s why the internet evolved from Geocities homepages with blinking “Under Construction” signs to the sophisticated interfaces we use every day. User experience is practiced by UX designers — but also product managers, product designers, entrepreneurs, startups, and forward-thinking organizations.
But what does UX actually mean? Let’s break it down.
For starters, if you have ever purchased a product or benefitted from a service, you are a user. When you interact with a product, service, or company, you are having an experience. Ultimately, most companies want you to have a good experience using their product or services. In order to understand what makes an experience good, we need to define what that means from the perspective of the user.
What makes an experience “good” hinges on whether it was successful at solving a real problem or provided users with actual value. This is the core distinction between art and design: Whereas art can be aesthetically pleasing, good design must have utility. Beauty alone isn’t enough. Thus, a good user experience is one that enables the user’s interaction to be effective.
For example, let’s say you wanted to find a restaurant for dinner with friends. You know that several people in the group are vegetarians, so you’d like to find a convenient location where everyone has options. In this situation, you might use a restaurant recommendation platform to narrow down options, identify some potential locations, and share them with friends. The conditions for success in this situation would be an app that enables you to do exactly that. Anything more is considered “delight” and anything less is problematic.
The Four Key Elements of the UX DESIGN Process
User experience is often referred to as “the science behind design.” What is meant by “science” here is the rigorous methods that comprise the UX process and provide the human insights and hard data to support and validate product design decisions.
It’s important to know that the UX process can be used as both a path (go from start to finish) or as a toolkit (select the tool you need), depending on the project goals and timeline. Regardless of how you apply the process, there are a few critical UX design basics that create the foundation for a successful user experience. We’ll outline these UX fundamentals below, along with specific tools or methods that can be used for prototyping.
Let’s begin by stating the obvious: People are complex creatures. When designing for people, it’s important to understand how they think and what behaviors they’re engaging in to satisfy their current needs or solve their existing problem. Before there was Yelp to find restaurants, what did people do? They asked their friends for recommendations or used an online search engine (or something else entirely — let’s not forget that there was life before the internet).
UX designers work with people by learning about their habits and goals, identifying needs and constraints, and aligning with existing behaviors to create solutions that are easy to use (efficient) and solve a real problem (effective).
Some UX methods and tools used to learn about user behaviors:
User interviews are one of the most important ways that UX designers uncover information. User interviews are usually focused on the qualitative data, which is information that can’t be measured but that is rich in emotional detail.
A customer journey map is a visual document that details a user’s interactions with a company or product and how they feel about each interaction. This map tells a story about user’s end-to-end experience and how successful the product design was from the user’s perspective.
A task analysis is used to analyze how users perform tasks in order to achieve a goal. Through observation, designers learn about the user’s current process (and work-arounds if no solution exists). For instance, observing a user file their taxes using analog methods (paper, mail) can inform a UX designer how they might go about that same task online. This is a great way to learn about existing pain points that could be improved.
Designers are always documenting, analyzing, and communicating user insights and data with their team to keep everyone on the same page. Designers might document a user interview using a screen-sharing tool that captures how a user moves through a website to complete a task. Then, they might analyze that information by creating an affinity map with their team to identify common trends or patterns in the collected data. Finally, they might create a user persona to bring this user data to life and communicate findings with their team.
User experience is a human-centered process, which means that designers don’t prioritize business goals over people. The best design solution should ultimately align both the business and customer goals to create an effective and usable solution to a real problem. Strategy in UX is also about understanding where an existing product or process can be improved and communicating this effectively to internal teams and external users through responsive design. Fundamentally, UX is about design empathy, which means translating user needs into actionable solutions.
One of the first steps in UX design thinking is user research. In order to solve a problem, a designer first needs to observe and understand what’s happening from the user’s perspective. Asking questions is a great way to uncover a lot of information about user needs and frustrations. These user insights can then be translated into design solutions that solve the user’s problem efficiently and effectively.
Some great questions to ask when strategizing:
Who is our user?
What is the user’s motivation or goal?
How does this make them feel?
Is the process clear?
What do they expect when they click this?
Are you assuming something about users? How could you test this assumption?
Are you thinking of the user’s wants and needs, or your own?
What do we want users to do? How are we helping them do it?
Strategy is then translated into interaction design through artifacts such as user flows (how a user moves through a system to achieve a goal), wireframes (schematics that show how a digital interface will look and function), and high-fidelity prototypes (a working model of a design) that can be tested with users.
Good design is ultimately determined by usability. If a particular design element does not help the user solve a problem, or makes solving a problem extremely challenging, it is not a good design. If the user is confused or doesn’t know where to go, or you designed it for you? Also not a good design. Because design is about functionality, usability is more important than aesthetics. While designers talk a lot about designing for “delight,” the best designs are usable. Designers can add delight through sophisticated animations, friendly language, and unexpected surprises that anticipate users’ needs. However, if the design is not usable, all these delightful details don’t matter. This may seem like a simple practice in theory, but that’s not always the case.
Humans are complex, and usability is deeply connected with psychology and behavior. Digital product design inherited a lot of its behaviors from things we used in our analog life, such as buttons and sliders. Thus, people come to expect things to behave a certain way, even if there aren’t the same physical or technical constraints.
Usability is about creating products that anyone can use, especially if they have a disability or impairment. Usability is also about accessibility, which means that physical constraints or disabilities don’t prohibit or impede someone’s use of a product or service. Good design is about helping humans.
How can you determine whether something’s usable and accessible? There are a ton of resources dedicated to creating accessible and inclusive designs from the ground up. Some of the best include:
Finally, validation is a critical piece of the UX process. Ideally products need to be tested with users before they are deployed to the public. Unfortunately, this is not always the case with companies that are eager to launch their products out into the world. The UX process emphasizes testing with real users early and often in order to ensure that the design solves the right problem.
Solving the right problem is the most important task that UX designers face. However, testing often throughout the process also means that you’ll catch mistakes sooner and be able to adjust without losing users. When things don’t work or are difficult to use, most people give up.
Investing in UX design is one way companies can stay competitive in the market while making the most of their time and resources. Validation is proof that you have successfully solved a problem for your user. Another way to think about testing is as an experiment. When making decisions, it’s important to ask: What are my assumptions about the user? About this solution? How might we test these assumptions?
There are many ways to validate an idea or assumption, depending on the amount of time and money you can invest in the project. The important thing to remember with validation is that it removes the guesswork from the design process. Here are some of the most common strategies used to validate ideas through user research:
Ideas can be tested very early in the process by putting out a smokescreen test. A smokescreen could be a landing page with a call to action (e.g., Sign up for my newsletter!) to test whether users want your product.
If you’re already in the design stage, you can validate your design by A/B testing two versions of the same page. This would allow you to see if one way of solving a problem is more successful than another.
Finally, you might want to create a clickable or coded prototype to see how users would navigate the system as you get closer to launch.
What happens once a product goes live? UX designers are constantly iterating, which is the process of continuously testing throughout a product’s life cycle. In fact, the UX process of learning about user behavior through research, translating insights into actionable strategies, and testing new products and features is designed to be repeated as often as needed. Building accessible, usable, and beautiful products is an ongoing evolution.
UX DESIGN BASICS at General Assembly
There are many ways to learn UX fundamentals at General Assembly. For the most in-depth experience, our User Experience Design Immersive (UXDI) introduces students to every step of the process while providing opportunities to apply skills directly through project-based learning with real clients. The 10-week-long Immersive is best for career-changers who want to transform their professional life. Our part-time User Experience Design (UXD) program, available on campus or online, is a great way to gain exposure to UX tools, techniques, and industry trends, and the eight-week Visual Design course covers a high-level overview of the practice and how it relates to visual design. You’ll also learn how UX impacts the product life cycle in the part-time Product Management course. If you’re just looking to learn more about UX and opportunities in the field, there are many workshops and events (such as the UX 101 Bootcamp) that can introduce you to the core concepts and best practices.
Katharine Hargreaves is a UX strategist, educator, and facilitator working at the intersection of social impact design and education. She teaches the User Experience Design Immersive at GA’s Los Angeles campus. Katharine believes that human-centered design heals the world, and she’s dedicated to building tools and systems that empower people everywhere to be problem-solvers.
“UX is the toolkit of the future. It’s more than a field — it’s a critical skill set everyone should have access to. Successful designers are able to extend their learnings to others while keeping users front and center.”
Going to work used to mean physically traveling to a workplace. Whether by foot, public transit, or car — a job was a specific location to which you commuted. But with the advent of the gig economy and advances in technology, telecommuting has become more and more prevalent. In fact, according to a 2018 study, approximately 70% of workers worldwide spend at least one day a week working from home.
So, why should education be any different? Learning from the comfort of home saves you the time and money you would’ve spent commuting, allows you to spend more time with loved ones, and encourages a much more comfortable, casual work environment.
That’s why we’re now offering all of our career-changing Immersives online. We’ve transformed over 11K+ careers — so whether you’re interested in becoming a software engineer, data scientist, or UX designer, you can trust our proven curriculum, elite instructors, and dedicated career coaches to set you up for professional success.
We sat down with three experts on GA’s Immersive Remote programs to better understand how they work — and more importantly — how they compare to the on-campus experience.
GA Education Product Manager Lee Almegard explained the reasoning behind the move: “At GA, the ability to pay tuition, commute to class, or coordinate childcare shouldn’t be a barrier to launching a new career,”she said. “Our new 100% remote Immersive programs are designed to ease these barriers.”
Obviously, saving yourself a trip to campus is appealing on many levels, but some interested students expressed concern that they wouldn’t receive enough personalized attention studying online as opposed to IRL. Instructor Matt Huntington reassures them, saying “Our lectures are highly interactive, and there is ample time to ask questions — not only of the teacher but also of other students.”
It’s not always easy to stay focused in a traditional classroom, but when your fellow students have been replaced by a curious toddler or Netflix is only a click away, distraction is a real concern.
GA graduate Alex Merced shared these worries when he began his Software Engineering Immersive Remote program, but they quickly disappeared. “The clever use of Slack and Zoom really made the class engaging. It leverages the best features of both platforms, such as polls, private channels, and breakout rooms,” he said. “This kept the class kinetic, social, and engaging, versus traditional online training that usually consists of fairly non-interactive lectures over PowerPoint.”
If you’re concerned about staying focused, you can use these simple, impactful tips to stay motivated and on track to meet your goals:
Plan ahead. Conquer homework by blocking off time on your calendar each week during the hours in which you focus best.
Limit distractions. Find a quiet place to study, put your device on “Do Not Disturb” mode, or find a productivity app like Freedom to block time-consuming sites when studying or working independently.
Listen to music. You might find that music helps you concentrate on homework. Some of our favorite Spotify playlists to listen to are Deep Focus, Cinematic Chillout, and Dreamy Vibes.
Take breaks. Go for a short walk at lunch and change up the scenery, or grab a latte to power through an assignment.
Ask for help. We’re here for you! Our instructional team is available for guidance, feedback, technical assistance, and more during frequent one-on-one check-ins and office hours.
Most importantly, listen to yourself. Everyone learns differently, so take stock of what works best for you. Find the strategies that fit your learning style, and you’ll be well on your way to new skills and new heights.
Getting Connected and Getting Hired
Another key component of learning is the camaraderie that comes from meeting and studying with like-minded students. How does that translate to a virtual classroom?
GA Career Coach Ruby Sycamore-Smith explains that both students and faculty can have meaningful, productive relationships without ever meeting in person.“We’re a lot more intentional online,” she says. “You’re not able to just bump into each other in the corridor as you would on campus, but that means you’re able to be a lot more purposeful with your time when you do connect — way beyond a simple smile and a wave.”Merced agrees. “Breakout sessions allowed me to assist and be assisted by my classmates, with whom I’ve forged valuable relationships. Now I have friends all over the world.” And as Huntington pointed out, “There is no back of the classroom when you’re online.” When you learn remotely, every seat is right next to all of your peers.
“When we piloted the Software Engineering Remote bootcamp, we took extra care to make sure that our virtual classrooms felt exactly like the on-campus ones, with group labs and even special projects to ensure students are constantly working with each other,” Huntington explained. “A lot of our students form after-hours homework groups, and nighttime TAs create study hall video conferences so everyone can see and talk to each other.”
And with students from all over the country, you’re going to connect with people you never would’ve met within the confines of a classroom. These peers could even be the very contacts who help you get you hired.
By recruiting industry professionals who are also gifted instructors to lead courses, students are taught how to translate their knowledge into in-demand skill sets that employers need. Sycamore-Smith explains that the involvement of GA’s career coaches doesn’t end after graduation; they’re invested in their students’ long-term success.
She says, “Career preparation sessions are very discussion-based and collaborative, as all of our students have varied backgrounds. Some are recent college graduates, others may have had successful careers and experienced a number of job hunts previously. Everyone has unique ideas and insights to share, so we use these sessions to really connect and learn from one another.”
Merced is enthusiastic about his GA experience and quickly landed a great job as a developer. “Finding work was probably the area I was most insecure about going into the class,” he confessed. “But the prep sessions really made the execution and expectations of a job search much clearer and I was able to land firmly on my feet.”
Conclusion? Make Yourself at Home
After years of teaching in front of a brick-and-mortar classroom, Huntington was a little wary about his move to digital instructor, but his misgivings quickly gave way.
“I was surprised to feel just as close to my virtual students as I did to my on-campus students,”he said. “Closing down our virtual classrooms and saying goodbye on the last day of class is so much more heart-wrenching online than it ever was for me when I taught on campus.”
Huntington’s advice to a student wondering if online learning is right for them: “Go for it! It’s just like in person, but there’s no commute and it’s socially acceptable to wear pajamas!”
Now more than ever, companies are recognizing the value of user-centered design. According to InVision, 92% of the mature design organizations can draw a straight line from the efforts of their design team to their company’s revenue.
Keeping our programs tightly linked to market demand is at the core of our mission. It’s part of our commitment to ensuring our graduates can secure great jobs using their new skills — and it’s why more than 16,000 Immersive grads in six countries have trusted us to help them launch high-growth careers.
To stay ahead of rapidly changing industry needs, we do our research, working closely with employers, practitioners, and students to make impactful updates that help grads launch new careers. We dive into questions including:
What roles are employers looking to hire?
What skills and tools are required on the job??
What are broader trends across the industry?
And, most importantly, how can we synthesize all of this to ensure our students have the most relevant, in-demand skills they need to succeed?
Armed with this knowledge, we invested in expanding this full-time, three-month program in a few significant ways — including the introduction of a new Remote format.
1. Two additional weeks of expert-led instruction.
Developed with guidance from our User Experience Design Standards Board — a group of design executives from companies like Tigerspike and WarnerMedia — our upgraded UX bootcamp curriculum is primed for industry relevance.
The now 12-week course now dedicates a full week to user interface and visual design topics, enabling students to build high-fidelity prototypes by Week 4. In addition to touching on hot topics like service design, design operations, and design leadership, we’ve also curated the best material from our global network to provide an expanded library of elective lessons.
2. Sharpened focus on real-world collaboration.
You can take a crash course in UX to learn the foundations, but what makes new designers employable is how they work with developers, product managers, and business stakeholders to drive impact with design.
Our upgraded UXDI program offers more opportunities to experience on-the-job realities, including UX/UI handoffs, team presentations, and design critiques. Prepare to work cross-functionally by learning Agile methodologies. Then put them into practice, teaming up with classmates to research and prototype a professional client project in a three-week sprint.
3. A sixth passion project.
Throughout this Immersive, students gain hands-on experience with each step in the UX process, compiling a portfolio that showcases fluency in research synthesis, information architecture, user flows, wireframes, and more.
For their final solo piece, they have the opportunity to distinguish themselves as designers (and job candidates) by choosing one skill area within the UX discipline to hone — for example user research, visual design, or interaction design. Start in the classroom with expert guidance and polish it post-course to demonstrate continuing growth.
4. Online and in-person Immersive options.
For career-changers who don’t live near a GA campus, have a busy travel schedule, or just want to skip the commute, we’re expanding access to UXDI with a new Remote format.
Offered throughout the United States,* the Remote learning experience mirrors GA’s on-campus offerings but allows you to learn from the comfort of home. Connect with expert instructors, guest speakers, and classmates in our interactive classroom setup, powered by
Zoom and Slack.
You’ll still get access to the expert instruction, learning resources, and support network that GA is known for. Work individually with your career coach to understand your local job market, find opportunities, and connect with the local UX community.
* Remote courses are not available to non-U.S. or New York state residents at this time.
What Hasn’t Changed
Our proven approach to developing industry-relevant curriculum remains the same: We partner with top employers and practitioners in the field to ensure our offerings are tailored to meet today’s needs. A-list companies like Apple, Google, and Fitbit have all hired UXDI grads.
As with all Immersive course participants, UXDI students receive dedicated support from expert career coaches from their first day of class to their first day on the job. Diving deep into personal brand building, design interview prep, exclusive networking events, portfolio development, job search roadmaps, and more, we’re there at every step of the job hunt with guidance to keep grads motivated and accountable. Read all about UXDI and its new features and dive deeper by checking out the syllabus here. If you have any questions, feel free to get in touch with us at firstname.lastname@example.org.
User experience (UX) design is one of the tech industry’s core disciplines: Considering users’ potential actions is a key component of designing a website, application, or other products. UX is a skill that just about every type of company needs in order to grow — and demand for it is only increasing.
But what is UX design, really? To get to the heart of it, we talked to design experts from The New York Times, PayPal, Zola, and more.
Tyler Hartrich, faculty lead for General Assembly’s User Experience Design Immersive course, leads a session at the 2018 99u Conference. Photos by Craig Samoviski.
As design educators, we at General Assembly prepare students for their careers — but how can we ensure designers continue to grow their skills beyond the classroom? Industry-leading work emerges from teams that persistently enrich themselves by fostering new skill sets and perspectives. But between deadlines, client fire drills, and day-to-day trivialities, a focus on growth can often be put on the back burner. In the long-term, this can result in uninspired designers who don’t grow to their full potential, and teams that opt for the easy way out instead of taking on risks, challenges, and explorations that drive innovation.
When Adobe approached General Assembly about leading a session at the 99u Conference — an annual gathering for creative professionals to share ideas and get inspired to help shape the future of the industry — we knew it would be a great opportunity to guide leaders in creating natural spaces for learning within their teams and workflows.
In our sold-out session “Onboard, Engage, Energize: Tactics for Inspiring a Crack Design Team,” Tyler Hartrich, faculty lead of GA’s full-time User Experience Design Immersive course, and Adi Hanash, GA’s former head of Advanced Skills Academies, shared insights on how directors and managers can structure spaces for learning within their teams, and encourage new approaches to problem-solving. The presentation was developed in collaboration with Senior Instructional Designer Eric Newman and me, GA’s director of product design.
At the event, we outlined the following five ways leaders can encourage their teams (and themselves) to keep learning and improving throughout their careers, including an exercise to spur creativity, reflection, and action. Read on to learn more, and find out how you can perform the exercise with your own team.
After synthesizing user research and thoroughly uncovering problems to solve, user experience (UX) designers begin their design by ideating on a number of solutions. This is where the creative magic happens! Designers sketch to explore many workable solutions to user problems, then narrow them down to the strongest concept. Using that concept, the next step is creating a workable prototype that can be tested for viability against the user’s goals and business needs.