With teams scattered across multiple continents, it is no surprise that large, global organizations rely on systems to connect teams, encourage collaboration, and increase cross-functional learning. Information and learnings that are significant in one market are likely to be helpful in another. Without these systems in place, global organizations are missing out on a massive opportunity to move forward in a quick, unified way.
MetLife is an example of a global organization that has implemented several processes and tools to connect the 40 separate units that make up their Global Operations Team.
Watch the above video interview with MetLife’s EVP & Global Head of Operations, Chris Smith, to learn specific examples of how he has connected his Global Operations Team and encouraged worldwide collaboration.
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