General Assembly, Author at General Assembly Blog | Page 9

We Will Not Be Complicit

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Black life and Black lives matter. Silence and idleness in the face of systemic oppression are complicity, and we are not complicit. General Assembly stands with those across the U.S. and around the world1 fighting against racism, police brutality, and the widespread, systemic violence against Black people that has taken place throughout our global history. We know that the lives we lost can never be replaced, and we stand with the anger and bravery of protestors and activists risking their lives in the pursuit of justice.

The murders of Ahmaud Arbery, Sandra Bland, Rayshard Brooks, Michael Brown, Philando Castile, Michelle Cusseaux, Dominique Fells, George Floyd, Eric Garner, Trayvon Martin, Tony McDade, Riah Milton, Nina Pop, Breonna Taylor — and countless others whose many names we may never know — continue to shake us to our cores. 

Over the past few weeks, we have taken important internal steps to accelerate the work we need to do as a company to truly create a diverse, inclusive, and equitable GA environment for our employees, students, clients, and alumni. We have a lot of work to do. Still, as a company, we are committed to educating ourselves, supporting racial justice organizations, and engaging in activism and the political process. We have also pushed ourselves to ask: “How can we take more responsibility as a GA community to build a just and equitable world?” 

GA helps people find meaningful work by training them with digital, technological skills, but most importantly, we view our work and advocacy within a broader movement towards social justice. That said, we know that we are also a part of an education and workforce ecosystem that often perpetuates the systemic racism that exists in every facet of American — and global — societies. 

This work begins at home. We commit to increasing the diversity of our leadership and executive teams and developing professional growth pathways for our Black staff. We are also making a company-wide commitment to hiring more Black talent, and to using our platform to educate employers and other training providers on building inclusive talent pipelines. 

In the weeks and months to come, we will speak up and take action to elevate ideas, norms, and values that can dismantle white supremacy2 and move the needle towards justice. Below are three spaces that we believe GA can work within to drive change. 

1. Increase access to high-quality education and training for Black students in underserved communities.

  • The U.S. education system is set up to offer nearly limitless opportunity to those in positions of privilege and far less to those without any. Our responsibility as an education provider is to create pathways to social and economic mobility for communities who have been historically locked out.
  • We need to be intentional and proactive about building partnerships with community organizations to support students from underserved communities and those who have been incarcerated. This will require further investment in financing alternatives that can reduce the cost of education, and shift the risk away from learners by holding providers accountable for ensuring successful job outcomes. GA must expand comprehensive support for students with wraparound services (such as childcare, transportation, and mental health) that help remove the roadblocks that often prevent people from pursuing or completing their education.
  • GA’s commitment: We will seek out employers to partner with on the expansion of our impactful Digital Academy and Managed Service Provider Partner Models to attract, nurture, and actively promote Black talent. We will donate our educational products to nonprofit organizations focused on fostering Black talent. We will deepen the support we offer students, such as emergency funds, case management, referrals, and tech equipment. We will formalize the work we are doing to leverage our students’ talents and alumni to support nonprofits and small businesses, focusing on racial justice organizations and Black-owned businesses.

2. Work with hiring partners to end biased hiring and enable new practices that get more Black talent into jobs.

  • For most people, getting a good job is the ultimate goal of their education and training experience. That makes it easy for employers to blame labor market inequality on the mythical “pipeline problem” and shift responsibility onto education providers, rather than making investments in existing talent or new pipelines of talent. 
  • Employers must do better. To start, that means concrete actions such as removing college degree requirements from job postings and implementing skills-based hiring practices that recognize performance rather than pedigree. It includes practices like “Banning the Box” to open doors for formerly incarcerated job seekers, and eliminating unpaid internships that favor those with the means to support themselves to work without pay. Employers must recognize the incredible potential of their people already employed and create talent pivots and pathways for new roles and functions. 
  • GA’s commitment: We will urge our hiring partners and clients to make public commitments to hiring Black talent and to make investments in upskilling or reskilling existing talent. We will direct Talent Acquisition, Career Coaches, and Local Campus Partnerships to use our voice and position to publicly call attention to biased hiring practices that disproportionately affect Black applicants. We will hold partners who want to hire our students accountable for making these changes. 

3. Advocate for policies that boost access and affordability of high-quality education and training for Black people, and mobilize our community to participate in the political process. 

  • From the U.S. Department of Education’s revocation of nondiscrimination guidelines to the outright provocations of violence from the President and his surrogates, it’s clear that we cannot rely on federal policymakers to make meaningful advancements when it comes to equity and racial justice.
  • Policies can be a lever for change in an election year — they’re more important than ever. We know there’s bipartisan support for ideas at the federal level such as job training tax credits or apprenticeships that can expand access to education. There’s momentum at the state and local level for ideas such as portable benefits that can better protect workers in a changing labor market. It’s also encouraging to see signs of collaboration and movement over the past weeks on urgent issues that aren’t directly related to education, like reinvesting police funding. 
  • As 2020 candidates’ platforms evolve in the coming months, we all have an opportunity to raise our voices to advocate for federal, state, and local policies that can begin to chip away at America’s legacy of systemic racism. We can ensure that incoming elected officials make good on their responsibility to implement those necessary policies.
  • GA’s commitment: We will increase our efforts to advocate for legislation at the federal, state, and local levels to create pathways into high-skill, high-wage jobs for members of underserved communities. We will amplify amicus briefs in support of social justice issues, and take on external pro bono legal work. We will continue to push for a new social contract to strengthen the social safety net. We will educate our community on ways to get more involved in the political process while boosting voter registration deadlines, and local and federal election dates. We will close our U.S. offices on November 3, 2020, to allow our entire community to vote.

We take our commitments seriously, and understand that sincere and meaningful allyship is an ongoing journey. The truth is, we have many things to learn, so we will continue educating ourselves, speaking up, and embracing challenges to continue our growth process. We also appreciate ideas we may not have thought of that can help us create a more just and equitable world.


1General Assembly is a global education company with campuses in seven countries. We know that the current measures to dismantle systemic racism in the United States are not the same measures to address injustices in other parts of the world. The above statement focuses on the language, context, and our actions in the United States, and we look forward to sharing additional commitments across our other locations that are aligned with their regional political, social, and cultural realities.

2The term “White supremacy” has different nuances in other countries and cultures. This article, “White Nationalism is an International Threat” provides a high-level view on how it shows up internationally.

Remembering Why We Celebrate Pride

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“As long as gay people don’t have their rights all across
America, there’s no reason for celebration.”

— Marsha P. Johnson, gay liberation activist and central figure in the Stonewall riots

LGBTQ+ Community:

With its iconic marches and vibrant colors, Pride is both a time of celebration, as well as a recognition of the Stonewall Rebellion’s anniversary, which birthed the modern LGBTQ+ rights movement. Today — a world of unrest that echoes the very Stonewall riots that gave us the Pride we know — is the time to focus on the spirit of that uprising and save the celebrations for another day. 

Marsha P. Johnson, the Black trans woman who catalyzed the Stonewall Rebellion, said it best: “As long as gay people don’t have their rights all across America, there’s no reason for celebration.” As protests across the nation respond to systemic police brutality against the Black community, there is a bright, necessary light on violence against People of Color — including LGBTQ+ People of Color, who experience these injustices differently. 

Today, in the United States: 

  • Data shows that Black people who identify as LGBTQ+ have the highest rates of unemployment, lack of insurance coverage, food insecurity, and income below the poverty level than both non-Black LGBTQ+ people and non-LGBTQ+ Black people.
  • Young LGBT People of Color are at higher risk of homelessness. An estimated 20–40% of homeless youth in the U.S. identify as LGBT or believe they may be LGBTQ+. One study found that among homeless youth who identify as gay or lesbian, 44% identified as Black and 26% as Latino. 
  • Black transgender women are disproportionately victims of harassment and violence; last year, there were 26 reported deaths of transgender and gender non-conforming people in the United States caused by acts of violence. Black trans women accounted for the majority of these losses.

The path forward is paved with solidarity. We hope these injustices are rectified soon so that all of us can celebrate and heal — not just a privileged few. In the meantime, we’re here to support you with resources and workshops focused on LGBTQ+ topics. For more information on how you can stand with People of Color, read our post, Why We Should All Be Angry, by our very own Vice President for Diversity, Equity, and Inclusion, James Page.

Stay safe. Stay strong. Don’t stay silent.

Events:

  • 6/11 – Diversity & Inclusion in Tech
  • 6/24 – Leading at the Intersection: Our Identities in the Workplace 
  • 6/25 – Drag Queen Bingo for the Ali Forney Center
  • 6/25 – Radical Pride, Radical Allyship: Community Talk, Workshop & Dance  
  • 6/26 – Designing for All: Why Accessibility Matters 
  • 6/30 – How They Got There: LGBTQIA Leaders 
  • 7/6 – Celebrating Pride: A Road to Self-Acceptance

Have You Considered Exploring a Coding Career?

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You may also enjoy exploring data.

You appear to be a naturally skilled problem solver who understands how parts logically fit together to form a functioning whole. Maybe you thrive on finding better, more efficient ways forward, which is great for building dynamic custom tools or solutions from scratch.

Relevant job titles

Full-Stack Software Engineer

Front-End Web Developer

Engineering Manager

Technical Support Engineer

Solutions Engineer

Data Scientist

Data Engineer

Business Intelligence Analyst

Product Analyst

Marketing Analyst

YOUR IDEAL COLLABORATORS

Your ideal collaborators may include developers and technical stakeholders, as well as data analysts and visual communicators. These above-mentioned roles will allow you to collaborate with an assortment of teams — marketing, finance, sales, product, and design — while utilizing an array of crossover skill sets.

CURIOUS TO EXPLORE?

Here are some great starting places to inspire you:

  • Take one of our popular free intro classes in coding or data analytics.
  • Check out five steps to getting your first job in software engineering.
  • Discover why data skills are great for non-math backgrounds 
  • See how one GA grad went from barista to analyst and a threefold pay increase.
  • Check out five reasons you should learn to code.
Browse Upcoming Workshops

Have You Considered Exploring a Marketing Career?

By

You may also enjoy product management or data.

You appear to be a strategic thinker with a knack for balancing vision, intuition, adaptability, and logic to achieve aspirational goals. You’re energized by people and care about what’s best for your teams, users, and ultimately, the big picture strategy. You might find it rewarding to work with cross-functional stakeholders and data to guide campaigns and product launches toward long-term success.

Relevant job titles

Marketing Manager

Content Strategist

SEO Specialist

Product Marketing Manager

Brand Manager

Marketing Operations Manager

Business Intelligence Analyst

Product Manager

Data Analyst

Technical Project Manager

YOUR IDEAL COLLABORATORS

Your ideal collaborators may include like-minded strategists with interests that span business, design, and tech, as well as strong verbal communicators and visual problem solvers. These above-mentioned roles allow you to collaborate with an assortment of teams — marketing, finance, sales, product, and design — while utilizing an array of crossover skill sets.

CURIOUS TO EXPLORE?

Here are some great starting places to inspire you:

  • Check out our popular free intro classes in marketing, product management, or data analytics.
  • Learn how to break into a digital marketing career.
  • Read how one GA digital marketing grad went from intern to marketing director.
  • See why data skills are great for non-math backgrounds.
  • Learn about 5 things great product managers do every day.
Browse Upcoming Workshops

Have You Considered Exploring a UX Design Career?

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You may also enjoy product management or data.

You appear to be an empathetic visual thinker that’s attuned to aesthetic details and how they’re perceived. You care deeply about others, and can conduct interviews and research needed to understand and offer clear solutions to usability problems. You may be well-suited to help create delightful, useful experiences and compelling designs.

Relevant job titles

User Experience Designer

UX Researcher

Interaction Designer

Product Designer

User Interface Designer

Product Manager

Product Analyst

Project Manager

Business Intelligence Analyst

Data Scientist

YOUR IDEAL COLLABORATORS

Your ideal collaborators may include like-minded visual communicators, as well as content strategists, marketers, data analysts, and developers. These above-mentioned roles will allow you to collaborate with an assortment of teams — marketing, finance, sales, product, and design — while utilizing an array of crossover skill sets.

CURIOUS TO EXPLORE?

Here are some great starting places to inspire you:

  • Check out our popular free intro classes in UX design, product management, or data analytics.
  • Discover 7 roles you could get with UX design skills.
  • Watch some of our best instructors explain why having UX skills can boost your career.
  • Learn about 5 things great product managers do every day.
  • See why data skills are great for non-math backgrounds.
Browse Upcoming Workshops

Have You Considered Exploring a UX Design Career?

By

You may also enjoy data or coding.

You appear to be an empathetic visual thinker that’s attuned to aesthetic details and how they’re perceived. You can balance data, logic, vision, and intuition to understand and offer clear solutions to usability problems. You may be well-suited to help craft delightfully efficient, useful experiences and compelling designs.

Relevant job titles

Product Designer

User Interface Designer

UX Researcher

Interaction Designer

User Interface Developer

Full-Stack Software Engineer

Front-End Web Developer

Business Intelligence Analyst

Data Engineer

Product Analyst

YOUR IDEAL COLLABORATORS

Your ideal collaborators may include like-minded visual communicators, as well as researchers, content strategists, product managers, data analysts, and developers. These above-mentioned roles will allow you to collaborate with an assortment of teams — marketing, finance, sales, product, and design — while utilizing an array of crossover skill sets.

CURIOUS TO EXPLORE?

Here are some great starting places to inspire you:

Browse Upcoming Workshops
  • Check out our popular free intro classes in UX design, coding or data analytics.
  • Discover 7 roles you could get with UX design skills.
  • Watch some of our best instructors explain why having UX skills can boost your career.
  • See why data skills are great for non-math backgrounds.
  • Learn about five reasons you should learn to code.

Have You Considered Exploring a Product Management Career?

By

You may also enjoy data or coding.

You appear to be a big picture thinker with a knack for balancing vision, intuition, adaptability, and logic to achieve clear goals. You thrive around other people and care about what’s best for the team and your users. You might find it rewarding to work with cross-functional stakeholders and data to guide complex projects toward long-term success.

Relevant job titles

Product Manager

Technical Project Manager

Product Analyst

Product Owner

Operations Manager

Web Developer

Technical Support Engineer

Business Intelligence Analyst

Data Engineer

Solutions Engineer

YOUR IDEAL COLLABORATORS

Your ideal collaborators may include like-minded strategists with interests that span business, design, and tech, as well as strong visual communicators. These above-mentioned roles will allow you to collaborate with an assortment of teams — marketing, finance, sales, product, and design — while utilizing an array of crossover skill sets.

CURIOUS TO EXPLORE?

Here are some great starting places to inspire you:

  • Check out our popular free intro classes in product management, coding or data analytics.
  • Watch two of our best instructors explain why having product management skills can boost your career.
  • Learn about 5 things great product managers do every day.
  • Why data skills are great for non-math backgrounds.
  • See five reasons you should learn to code.
Browse Upcoming Workshops

Why We Should All Be Angry

By and

General Assembly (GA) is a community committed to diversity, equity, and inclusion. We aim to provide a welcoming environment for everyone at GA: students, staff, instructors, clients, and anyone who walks through our doors, physical or virtual. No matter what, we strive to uphold our work value to “Keep Getting Better” in our diversity journey.

In the United States, where many in our community are located, there is a long history of violence and harassment against People of Color. Now that many people carry cameras with them and have instant access to social media, these acts of violence and harassment are more likely to be swiftly and readily exposed. In recent weeks, we have experienced a shared sense of grief and horror over the untimely deaths of Ahmaud Arbery, Breonna Taylor, George Floyd, and the harassment of Christian Cooper.

We stand with Black and Brown People and are fully committed to creating physically and emotionally safe spaces for our entire GA community. Black lives matter. We do not tolerate racism or racial harassment of any kind — and we never will. In that spirit, we share this reflection by James Page, General Assembly’s Vice President for Diversity, Equity, and Inclusion:

As a Black man in America, I’ve been aware since my teen years that others’ fears are closely linked to my skin color. While I found some humor when a White woman would clutch her purse as I walked by, there was also significant frustration. I was a nerdy Catholic school kid who liked to crack a joke. However, my identity as a Black man was perceived as dangerous and threatening in a way that superseded anything else about me.

In 2016, I took a trip to the Smithsonian National Museum of African American History & Culture with my 13-year-old son. I will never forget the Emmett Till exhibit, where an open casket holds a photo of Emmett’s beaten and deformed face. I was frozen. I held my son’s hand, and without any real awareness, tears began to roll down my face. 

My son asked me what was wrong. I explained that Emmett was a 14-year-old African-American boy who was visiting family in Mississippi in 1955. A White woman accused him of whistling at her, and he was brutally beaten and murdered by two White men. The killers were found not guilty, even though they admitted to killing him one year later. They were confident that the American legal system would protect them. Sixty-two years later, Emmett’s accuser admitted she lied — he never whistled at her. Her false accusation was enough to end that young man’s life with no recourse to his accuser or his murderers. 

Fair-minded people can agree that taking another human life is wrong, and share the sense of outrage at the senseless, recent deaths of Ahmaud Arbery, Breonna Taylor, and George Floyd. However, the story of Emmett Till and its connection to the story of Amy Cooper speaks to a much deeper pattern of racism, exploitation, and injustice that is pervasive and prevalent in our society. 

Why am I angry at the justice system and our police force? Why am I angry at Amy Cooper? Why should we all be angry? Because she shared the same sense of privilege and entitlement as Emmett’s accuser when she called the police on Christian Cooper. She knew that if she called 911 and expressed fear as a White woman threatened by a Black man, she would be believed, and a Black man would be punished, regardless of what actually happened. She weaponized her racial advantage and it could have been lethal to Christian Cooper: just as it was when Carolyn Bryant lied about Emmett Till, when Eleanor Strubing accused Joseph Spell of rape, and when Tom Robinson was accused of raping Mayella Ewell in To Kill a Mockingbird.

Black men have been conditioned to fear the police, the U.S. justice system, and White women. It is well known that when the cops, or “the posse” show up, the Black man — a 14-year-old Black boy visiting family, a Black man in a consensual relationship with a White woman, a Black character in one of the greatest novels of all time, or a Black Harvard grad birdwatching in a park — can be arrested, beaten, jailed, abused, and subjected to extreme acts of violence. His Black body can be deemed disposable, be made an example of, and deemed unimportant, a piece of property for the public; another piece of “strange fruit – blood on the leaves, blood at the root.” 

While fear is closely linked to my identity, passed on from generation to generation, it is a fear that I must submit to — unbelievable in 2020. I must learn and follow the unspoken rules. I must fear the police, the justice system, bank lenders, the President of the United States, and the White woman clutching her purse — innocuous people or protectors under any other circumstance. As Ta-Nehisi Coates wrote, “It is not necessary that you believe that the officer who choked Eric Garner set out that day to destroy a body. All you need to understand is that the officer carries with him the power of the American state and the weight of an American legacy, and they necessitate that of the bodies destroyed every year, some wild and disproportionate number of them will be Black.”

The only way to end this ongoing cycle is to educate ourselves, show up for People of Color, and get involved in the political process. This is not a new moment in our nation’s history, but part of the ongoing suffering, injustice, and inhumane treatment of minorities; these acts of aggression, violence, and unequal rights we are experiencing right now create real trauma for communities of color who have to live every day in fear. All of us have a role to play in dismantling institutional racism in this country; all of us must help address — and heal — that trauma. Now is the time to stand together and say, “No. More.” 

If you are looking for ways to show up as an ally in this time, here are some places to get started — we share a handful of resources and it is by no means exhaustive: 

  • Spend time reading and learning. Read the work of James Baldwin, Ta-Nahesi Coates, Angela Davis, bell hooks, Audre Lorde, Richard Wright, and Malcolm X. More recent books like How to be Antiracist, White Fragility, Why Are All the Black Kids Sitting Together in the Cafeteria?, and White Rage provide contemporary insight on how to show up for communities of color. Purchase them from your local bookstore, and check out more resources here. They are truly eye-opening.
  • Engage with media created by People of Color. Read TheGrio, The Root, Ellen McGirt’s Race Forward, and Rachel Cargle. Listen to podcasts like Code Switch, Intersectionality Matters, and Race Forward
  • Support organizations that are moving the needle on racial justice. Color of Change, Campaign Zero, the Anti-Racism Project, the NAACP, UnidosUS, and the ACLU are but a handful of the organizations working nationally and locally for social justice issues facing communities of color. Sign up for their mailing lists, donate, respond to their calls to action, and find other ways to get involved. 
  • Stand up for People of Color. When you see wrong, stand up for what is right. Call out racist actions — explicit or implicit — when you see them. When justice is compromised, protest, and challenge it until it creates change. You can learn more about how to be an ally here and here.
  • Get involved in the political process. No matter where you fall on the political spectrum, demand accountability from your elected officials and advocate and support candidates who share your values. Most importantly, vote (register here) – and encourage others in your community to do the same. 

At General Assembly, we will never compromise on ensuring that everyone within our community gets treated with dignity and respect. In the spirit of our shared commitment to learning, we urge all of you to engage on these issues with curiosity, humility, empathy, and self-awareness in service of active dialogue, brave allyship, and the human goodness that can be brought out by all of us. 

How to Find a Job—And Change Careers—During COVID-19

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Over the years, GA’s career coaches have helped thousands of students from our full-time immersive programs land jobs with our A-list hiring partners. Now, with a transformed hiring climate, many career changers are faced with more uncertainty than ever about the likelihood of getting a new role, let alone navigating a job search remotely.

The good news is that there are reasons to be hopeful. In this recorded session, get expert advice from GA’s U.S. career coaches on how job searching has been transformed by COVID-19. Whether you’re on an active job search or curious about what the U.S. job market is like right now, you’ll gain valuable insight about how job seeking has changed and how you can stand out amongst the competition—regardless of your work experience.

See How Our Career Services Program Works

Managing Remote Teams: Advice From the Experts (Part 3)

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Key insights from Caitlin Davey, Manager of Learning Experience Design at
General Assembly

We’ve reached the last segment of our three-part blog series on managing remote teams. We hope our experts’ advice has been useful for team leaders who are transitioning to working from home and adjusting to this new normal in the world of work.

For our final installment, we sat down with General Assembly’s very own Caitlin Davey, Manager of Learning Experience Design. Caitlin has managed a remote team for 2 years and has deep experience designing remote learning experiences in data for GA’s enterprise partners around the world. 

Read on to hear Caitlin’s insights on:

  1. Leading remote meetings.
  2. Encouraging team participation while remote.
  3. Being supportive of your team during a remote transition. 

For additional perspectives on remote team management, check out part one and part two.

GA: Thanks so much for the time today, Caitlin. In your role, you’ve participated in many conversations with our partners who are shifting to remote work. What are some of the top tips you share on leading remote meetings?

Caitlin: First and foremost, set a clear agenda with time chunks. If minutes tend not to work for you, then try to estimate time based on the percentage of the meeting you want to spend covering a given topic. Also, keep meeting times manageable and allow for stretch breaks every 30 minutes to allow participants to physically stretch and refocus their attention. As a team leader, you need to model active engagement and bring strong energy to amp up the energy of participants. 

Second, if there are key decisions that need to be made or input that is required, consider sending a pre-read of materials along with your agenda so participants can come to the meeting prepared. When your meeting comes to a close, name owners of action items and send follow-ups with the highlights of the meeting, and a video recording if available. Follow-ups ensure that everyone is clear on the next steps and can review what was discussed.

GA: Staying organized seems to be key! On the flip side, what are some of the top mistakes you see people make when leading remote meetings?

Caitlin: When leading remote meetings, try to prevent the “No, you go ahead” loop as I like to call it. As a leader, you need to own facilitation and direct the conversation. This can look like nominating the next person to speak, asking for the opinion of a team member by calling on them, or determining the order of who will speak in advance. This keeps the meeting moving and increases the comfort of team members because expectations are clear. It also prevents lags where no one is responding to broad questions. Then again, get comfortable with some silence. The fidelity of remote meetings can mean that participants need time to think and respond. Don’t rush to fill the silence as participants may just need some time to formulate their thoughts before chiming in. 

Pauses in conversation can feel less natural in remote meetings and people often fail to leave time for ideation or questions — it’s important to build this in. Name ways participants can contribute, whether that’s asking people to come off mute and speak, inviting comments through the chat, or using the raise hand feature if your conference platform is Zoom. If you have challenges leading the meeting while following the chat, nominate someone to raise any critical questions, and make sure that you build in time to pause and answer instead of interrupting yourself to address comments. 

GA: I’ve definitely experienced those “No, you go ahead” loops before, and love the tips to address it! Switching gears a little bit, what are some norms you like to use to engage a remote team?

Caitlin: Team bonding and preventing feelings of isolation are especially important for teams that are working remotely. Plan to connect through icebreaker introductions or get remote coffee. These may sound corny, but leaning into the corniness can actually unlock a greater sense of connection and make calls feel less like a checklist. One of my favorite icebreakers is to ask participants to quickly hold up something nearby that shows their personality. For example, my pack of stamps is always handy because I love sending mail to friends and family. 

Teams should also collectively decide on remote working agreements. These can go beyond sharing preferences for communication channels and even include mindsets to adopt as you work together. One example of a working agreement we hold at GA is “Be present,” which means we all agree to minimize multitasking during meetings and practice active engagement. Another example is “Take space, make space,” meaning that as we take time to talk, we also intend to make time for others to speak. 

GA: Oftentimes, we hear that it’s hard to encourage participation in a remote meeting in the same way you would in a conference room. How do you encourage your team to speak up?

Caitlin: Inherently, whoever called a remote meeting feels like the owner, leader, and facilitator of that meeting. To allow individual contributors to feel ownership think about nominating leaders for various meetings and give them a chance to step into a leadership role. Breakout groups can also be a great way to divide large teams into more manageable groups to connect. Zoom has a breakout group feature, but you could also consider smaller sub-groups for projects. 

Beyond structure, when you’re looking for participants to speak in a given meeting, call on participants by name to share input. You can also message participants ahead of time to preview the specific question and see if they’re comfortable sharing. Knowing your team’s working styles is key, as some people prefer to think through a question on their own rather than respond on the fly.

GA: All the insights today have been great so far. One final question for you, Caitlin: What advice can you share around supporting your team during this difficult transition?

Caitlin: It’s important to know the channels of communication that work best for your team. For example, if you’ve decided that not everything needs to be a call, think twice before scheduling a call rather than sending an email. Or, if you decided not to email after hours, don’t break your own rule.

Also, ask what your employees need. You should check in with your team more frequently than normal to make sure that they feel supported and remain engaged. I’d stress that you should be checking on their goals and if they need support rather than to monitor attendance. 

A real benefit I see to remote meetings is the many ways for participants to share. Features like a meeting chat can allow more perspectives to surface than in an in-person setting. As we’re all transitioning to more virtual connections, there’s an opportunity to take time to set new norms, make employees feel supported, have fun as a team, and realize that in remote settings, we can still connect.


We’re so grateful to Caitlin for sitting down with us to discuss top tips for leading and supporting teams remotely. This post concludes our Managing Remote Teams: Advice From the Experts series — we hope you gained some helpful insights! For more perspectives from GA, follow us on LinkedIn, where we’ll always share the latest.